Car Leasing Renewals Manager

Job information Car Leasing Renewals Manager from the Company VIP Gateway, this latest Car Leasing Renewals Manager job vacancy is located in the city Manchester M JH. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Industries field have been opened and published up to the specified time.

Job Description :

Are you ready to take the wheel of a key department in a dynamic, rapidly growing car leasing company? We’re on the lookout for an experienced and driven Renewals Manager to lead our dedicated team and shape the future of our customer retention strategy.

This is a fantastic opportunity to join a business that thrives on innovation, customer excellence, and continuous improvement. If you’re passionate about leadership, building strong client relationships, and maximising performance, we want to hear from you.

About Us

We’re a leading name in the car leasing industry, known for delivering tailored leasing solutions with exceptional service. With strong year-on-year growth, we’re expanding our team to strengthen our position in the market and continue delivering outstanding experiences for our customers.

The Role

As Renewals Manager, you’ll be responsible for overseeing and enhancing our entire customer renewal journey. From building a strategic renewal process to inspiring a high performing team, you’ll play a pivotal role in increasing customer loyalty, driving retention rates, and maximising renewal conversions.

This is not just a management role it’s a leadership opportunity for someone who’s ready to make a genuine impact.

Key Responsibilities

• Lead and manage the renewals department, ensuring KPIs, targets, and SLAs are consistently achieved or exceeded
• Develop and implement a structured renewals strategy focused on customer retention and lifetime value
• Work closely with Sales, Aftersales, and Marketing teams to deliver seamless customer experiences
• Coach, support, and motivate the renewals team with clear objectives, regular feedback, and ongoing development
• Monitor renewal pipeline activity, analyse performance metrics, and report on departmental results
• Manage communication plans to re-engage customers, introduce new vehicle options, and deliver personalised leasing solutions
• Collaborate with senior leadership to influence business strategy and introduce process improvements
• Handle escalated customer issues with professionalism and empathy

What We’re Looking For

• Proven experience in the automotive or car leasing industry, ideally in renewals, account management, or sales
• A natural leader with experience managing a high-performing team
• Strong commercial awareness and a data-driven approach to decision-making
• Excellent communication and negotiation skills
• Highly organised with the ability to manage multiple priorities and deadlines
• Passionate about delivering an exceptional customer experience

What We Offer

• A key leadership role in a growing and ambitious business
• Supportive and collaborative team culture
• Clear progression opportunities and ongoing professional development
• Competitive salary and commission/bonus scheme
• Pension scheme and other benefits

Ready to Take the Lead?

If you’re ready to step into a role that combines customer focus, team leadership, and commercial strategy, we want to meet you. Apply today and become a key part of our success story.

Job Type: Full-time

Pay: £30,000.00-£80,000.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Casual dress
• Company pension
• Employee discount
• Employee mentoring programme
• On-site gym
• On-site parking

Schedule:

• Monday to Friday

Experience:

• Customer Renewals: 2 years (required)
• Car Leasing: 1 year (required)

Work Location: In person