Job Description:

Job information Customer Service Officer (CSO) from the Company Concept Housing Association, this latest Customer Service Officer (CSO) job vacancy is located in the city Oldbury B NP located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Religious field have been opened and published up to the specified time.

Job Responsibility:

Do you pride yourself on providing a great customer experience?

We are looking for a Customer Service Officer (CSO) to join us to deliver an effective and efficient service to ensure a professional and responsive service to our customers and visitors.

Acting as the point of all front of house and inbound contact and communication with the organisation, including reception and visitor liaison, the Customer Service Officer will provide guidance, advice and where necessary signpost and assist our customers to resolve any queries, report any information, receive feedback and to take any other action required to provide a professional service and excellent customer care.

About You

You will have:

• Previous experience in a customer facing role, delivering excellent customer service within a Housing Sector environment

• The ability to deal directly with customers and in a variety of situations, being sensitive to individual needs

• Effective communication skills, both written and verbal

• A positive attitude, and the ability to adjust to demanding workloads and service changes

• The ability to stay calm in difficult situations and influence positive outcomes with a focus on solutions

• Good IT skills and experience of the Microsoft suite of products

• The ability to manage multiple cases and follow through to successful completion

What we can offer in return:

• Company pension scheme

• Life assurance (four times salary)

• Private medical insurance

• Salary exchange for an electric car (dependent on eligibility)

• Other leave - bereavement leave, life events, emergency days, birthday (if it - falls on a weekday)

• Christmas office closedown days

• Employee reward portal

• Employee referral scheme

• Enhanced maternity / paternity pay

• Mileage allowance

• Employee assistance programme

Inclusive Culture:

We are an equal opportunities employer, and all applications are considered based on role requirements, regardless of gender, nationality, ethnicity, marital status, age, disability, sexual orientation, or religious belief.

Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We will be interviewing as applications come in so apply early to avoid disappointment!

INDLOW

At Concept Housing Association, we are more than just providers of accommodation; we are innovators in social housing. Our mission is to positively impact lives by delivering safe, comfortable, and compliant homes.

We support some of the most vulnerable individuals in society, helping to meet their needs as they strive to live with dignity and in safety. Specialising in exempt housing, we offer supported accommodation to ensure our residents receive the necessary support, delivered with empathy and a resident-centred approach.

Our dedicated team, united by a shared vision, brings a wealth of experience in supporting homeless people. We are committed to delivering the very best for our residents and our partners while continually striving to meet the highest standards.

Keywords : Oldbury jobs
Closed Date : 2025-12-03