Job Description:

Job information NCSC Customer Contact Support Advisor from the Company Care Quality Commission, this latest NCSC Customer Contact Support Advisor job vacancy is located in the city Remote located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree . Job Vacancies in this Engineering field have been opened and published up to the specified time.

Job Responsibility:

Grade F - £23,152 (National Framework) or £28,554 (London Framework - if you are London office based or homebased and live within the boundary of the M25) - There is also an additional homeworking allowance of £529 per annum for those working from home

Contracted Hours: Full time 37 hours per week

Contract Type: Permanent

Closing date: Tuesday 18th June 2024 at 11.59pm

This role is NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.

Please click this link to view the full job description - Job Description - Customer Service Support Advisor.docx

Are you committed to helping us regulate health and social care within England?

When thinking about what drives you every day in your job, what keeps you motivated and passionate about your work what comes to mind? For 3000+ people at the CQC we end each day knowing that we have made a difference to the lives of those most in need in our communities. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve. We are looking for people who are caring, demonstrate integrity and work well as part of a team to join with us and share in this sense of achievement. If you would like to help us make a positive impact to health and social care within England, then read on.

Why this could be a great role for you….

The NCSC Customer Contact Service Advisor plays an important front line role in the National Customer Service Centre (NCSC) and is critical to the operation of the NCSC Contact Centre and given active NCSC Customer Contact Advisor recruitment is underway, the Customer Contact Service Advisor role will be an essential part of supporting the newly appointed Customer Contact Advisors.

This post provides live, on the floor assistance and guidance to advisors, supporting real time performance to ensure full optimisation of resources to achieve performance targets.

What we can offer you...

Your health and wellbeing are important to us and are supported through generous annual leave (starting at 27 days and rising with service to 32.5 days, plus 8 Bank Holidays), a cycle to work scheme, discounted gym vouchers and access to a free employee assistance service 24 hours a day. We also understand the importance of financial health and offer membership of the NHS pension scheme, contributing about 14% of basic salary. You will also be able to access discounts to supermarkets, high street stores, electronics, fleet cars, plus we also have an internal reward scheme which could see you earn yourself a voucher or two! All of our Homeworkers are also kitted out with everything they need to comfortably work from home. We want to support you to succeed and be your very best, with opportunities for training and development along with the support of experienced managers and mentors. We want to make working for CQC a great experience for everyone, and to role model a diverse and representative culture. To support an inclusive environment where colleagues feel empowered to bring their whole self to work, we support a variety of staff networks, including the Race Equality Network, LGBT+ Equality Network, Carers Equality Network, Disability Equality Network and Gender Equality network.

For an informal discussion or further information on the role, please contact Jonathan Matthews, Operations Manager at Jonathan.Matthews@cqc.org.uk

Individual adjustments...

We are committed to being open and transparent around our processes and we endeavour to offer every candidate the opportunity to perform at their best throughout the recruitment process. We seek to support candidates to identify potential challenges and work with them to identify and facilitate reasonable adjustments as appropriate. Should you require assistance and/or would like to request a reasonable adjustment at any stage of the recruitment process, please contact a member of the team via email: recruitment@cqc.org.uk

CQC is committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and therefore encourage applications from everyone regardless of: age, gender/sex, gender identity or expression, religion or belief, disability, ethnicity or sexual orientation.Our Values

Excellence - Meeting our challenge to be a high-performing organisationCaring - Treating everyone with dignity and respectIntegrity - Demonstrating our passion for ‘doing the right thing'Teamwork - Enabling us to be the best we can

Keywords : Remote jobs
Closed Date : 2025-08-17