Job Description:

Job information Emergency Helpline Operator from the Company Appello, this latest Emergency Helpline Operator job vacancy is located in the city New Milton located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree . Job Vacancies in this Emergency field have been opened and published up to the specified time.

Job Responsibility:

ABOUT YOU

You must possess a genuine desire to help the community, be empathetic and attentive to our customer's needs. Ideally you would have some experience in a customer facing role and a good general standard of education, but we believe that with the right core values and training that you could thrive in this role !

THE ROLE

The heart of the Out of Hours role is answering inbound telephone calls from various customers, including; council calls, responsive repairs, anti-social behaviour & noise complains calls. Every call is different and no day is the same, some calls can be challenging but you will have the training and support to resolve these !

This is a rewarding role where trust is key. But it can also be tough - so you'll need to be resilient too! You'll also need the drive to meet personal targets whilst delivering excellent customer service.

Hours: 30.625 hours per week

Shift pattern: 4o4o 06:45-16:00 / 14:45-00:00

Salary:£11.54 starting rate rising to £11.67 upon successful completion of probation.

Location: Remote

Start date:17th of June 2024

Perks

• 23 days holiday rising to 25 days annual + bank holidays
• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme
• Family and friends' discounts on our services & products
• Pension Scheme, up to 4% Company matched

Training commitments:

You will need to be able to commit to a 9 week training pattern, schedule as follows:

Week 1 Monday - Friday 08:00 - 14:30

Week 2 Monday - Friday 08:00 - 14:30

Week 3 Monday - Friday 09:00 - 15:30

Week 4 Monday - Friday 09:00 - 15:30

Week 5 Monday - Friday 10:30 - 15:00 & 08:00 - 14:30 Saturday and Sunday

Week 6 Tuesday - Friday 09:00 - 15:30

Week 7 Monday - Friday 08:00 - 14:30

Week 8 Monday - Friday 09:00 - 15:30

Week 9 Monday - Friday 09:00 - 15:30

READY TO APPLY If you are interested in this role please follow the instructions...there are two parts to the application process

• Upload your CV and tell us a bit about yourself !

• You will receive a confirmation email from us asking you to register with Test Gorilla who will then send you a link to the assessments - check your junk email !!

OTHER INFORMATION This is an exciting time at the Appello Group - we are a company on the move and now is a perfect time to join our team. You'll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team on 01425 626337.

Keywords : New Milton jobs

Closed Date : 2024-11-13