Job Description:

Job information Product Support Associate (No Visa Sponsorship) from the Company LemFi, this latest Product Support Associate (No Visa Sponsorship) job vacancy is located in the city Remote located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree . Job Vacancies in this Engineering field have been opened and published up to the specified time.

Job Responsibility:

Job Summary:

We are looking for a people-friendly product support associate to join our team and help us deliver exceptional service to our card and credit customers. In this role, you will be an integral part of our customer service team, providing timely and accurate guidance and support to our card and credit customers. Your primary responsibility is to ensure prompt, courteous, and efficient service that exceeds customer expectations.

Responsibilities are as follows:

• Provide exceptional customer service to card and credit customers via phone, email, and live chat.
• Address customer inquiries and issues promptly and accurately, ensuring a high level of customer satisfaction.
• Guide customers through the application and approval process for card and credit products.
• Handle complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Collaborate with other departments to resolve complex customer issues and improve the overall customer experience.
• Maintain up-to-date knowledge of company products, services, and policies to provide accurate information to customers.
• Document customer interactions, feedback, and issues in the customer relationship management (CRM) system.
• Identify and escalate priority issues to the appropriate channels.

Requirements:

• Bachelor's degree in a related field
• Minimum of 2 years proven customer support experience or experience as a client service representative in the financial services industry.
• Familiarity with CRM systems and practices.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritise, and manage time effectively.
• Empathy and patience in handling customer concerns and complaints.
• Problem-solving skills with the ability to think on your feet and adapt to different situations.
• Knowledge of card and credit products is preferred.
• Ability to work in a fast-paced environment and meet performance targets.

Apply Here: https://lemonade-technology-inc.breezy.hr/p/1a5b319fa967-product-support-associate-uk

Job Type: Full-time

Pay: £26,000.00-£29,000.00 per year

Benefits:

• Company events
• Company pension
• Work from home

Schedule:

• Monday to Friday
• Weekend availability

Application question(s):

• Do you reside in the UK?
• Do you require work sponsorship now or in the future?

Work Location: Remote

Application deadline: 01/04/2024

Keywords : Remote jobs
Closed Date : 2025-07-30