Job Description:

Job information Daytime Call Centre Agent from the Company PropCall, this latest Daytime Call Centre Agent job vacancy is located in the city Manchester M located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Daytime field have been opened and published up to the specified time.

Job Responsibility:

Job Overview:Reporting to the Customer Service Executive, the Customer Service Advisor is responsible for handling and processing all inbound calls during the daytime operation. The Customer Service Advisor will be responsible for providing the highest-level of customer service, whilst ensuring each call is handled in a timely and effective manner.

Duties:Handling inbound calls, tailoring each call to the needs of the individual client.

• Proactively recording and processing each inbound call.
• Ensure all notes are recorded accurately in a clear and informative manner.
• Identifying improvements to client call processes.
• Ensuring compliance with the company standards.
• Present a professional company image on behalf of our clients.
• General customer service and administrative tasks.

Preferred Skills & Education:

• Experience within the customer service industry.
• Experience within the hospitality industry.
• Experience within the retail industry
• English Language & Maths GCSE C or above Personality & Characteristics:
• Excellent communication skills, both verbal and written.
• Customer focussed attitude.
• Good listening skills.
• Polite and friendly.
• Sociable & A Team Player

Job Types: Part-time, Permanent, Zero hours contract

Pay: £11.44 per hour

Expected hours: 20 per week

Benefits:

• Casual dress
• Company events
• Company pension
• Employee discount
• Life insurance
• Work from home

Schedule:

• Day shift
• Monday to Friday
• Overtime

Experience:

• customer service: 1 year (preferred)

Work Location: In person

Keywords : Manchester jobs

Closed Date : 2024-12-11