Job Description:
Job information
Service Desk Administrator from the Company
Defensor Maintenance Limited, this latest
Service Desk Administrator job vacancy is located in the city
Leicester LE DY located in the country
United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate
GCSE . Job Vacancies in this
Service field have been opened and published up to the specified time.
Job Responsibility:
Service Desk Administrator
Defensor Maintenance Limited
15 Kingsley Street, Leicester, LE2 6DY
Full-time
Benefits
- Company pension
- Free parking
- Sick pay
Full job description
Service Desk Administrator
Location: LeicesterType: Full-Time In-Person
We are looking for a highly organised, customer-focused individual with exceptional communication skills.Defensor is a company with 29 years' experience providing commercial fire alarm and life safety systems to renowned clients and Blue Chip companies.
We're seeking a Service Desk Administrator to strengthen our team and play a pivotal role in linking our office, engineering team, and clients.
At Defensor, we pride ourselves on fostering a vibrant, inclusive culture where loyalty, effort, and a fresh perspective are valued. Alongside generous pay and benefits, we believe in having fun while delivering excellence.
Your Role
As our Service Desk Administrator, you'll be central to our operations by ensuring seamless communication and organisational efficiency. Your key duties will include:
- Delivering outstanding customer service with a professional and friendly approach.
- Managing phone inquiries with excellent communication and a positive attitude.
- Coordinating with clients and internal teams to schedule jobs for our engineers.
- Raising jobs in our service management system and maintaining accurate records.
- Replenishing engineer stock through effective supply chain management.
- Using initiative to exceed client expectations and support team success.
- Duties will include managing diaries such as the MD's and the meeting room as well as staff holidays.
- Other duties will include taking minutes for meetings and anything that is deemed necessary to the business.
About You
We're looking for someone who thrives in a team environment, is driven to delight customers, and demonstrates:
- Experience: Ideally 2 years in a similar role or a graduate willing to experience a work environment for the first time.
- Tech-Savvy: Proficiency in Microsoft Windows systems.
- Communication: Exceptional verbal and written skills.
- Organisation: Outstanding time management and attention to detail.
- Team Spirit: A proven ability to collaborate effectively.
Why Join Defensor?
- Be part of a company that values effort, loyalty, and innovation.
- Work with a supportive, close-knit team that knows how to balance professionalism and fun.
- Gain the opportunity to contribute to impactful projects for high-profile clients.
Apply Today!
If this sounds like the perfect opportunity for you, we'd love to hear from you.
Email: f.bucci@defensorlifesafety.com
Call: 0116 244 8689
Please send your CV along with a cover letter detailing your relevant experience. Only shortlisted candidates will be contacted for an interview.
Defensor Life Safety Systems: Proudly serving and safeguarding our clients since 1996.
Job Type: Full-time
Pay: £26,750.00 per year to be reviewed after 6 months.
Additional pay:
- Performance related bonus
- Authorised overtime
Hours of Work:
- Monday to Friday 08:30-17:00
Experience: preferred but not essential
- Administrative: 2 years
- Customer service: 2 years
Work Location: In person
Application deadline: 31/03/2025Expected start date: 01/05/2025
Job Types: Full-time, Permanent
Pay: £26,750.00-£27,500.00 per year
Additional pay:
Benefits:
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
Schedule:
Work Location: In person
Application deadline: 31/03/2025Reference ID: Service Desk AdministratorExpected start date: 01/05/2025
Keywords : Leicester jobs
Closed Date : 2025-04-14
