Job Description:

Job information Customer Operations Support Manager from the Company Royal Mail Group, this latest Customer Operations Support Manager job vacancy is located in the city London ECA located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Customer field have been opened and published up to the specified time.

Job Responsibility:

Customer Operations Support Manager

Salary starting at £40,401, 10% bonus potential, 25 days annual leave and a highly competitive pension plan Full time Permanent Mount Pleasant Delivery Office, London, EC1A 1BB

About us We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We're driven to take people further; to empower our customers and colleagues to make their futures whatever they want.

What does the role involve? You'll be the person who picks up the action while our permanent manager is on annual leave - this means overseeing delivery operations and ensuring the smooth running of the delivery team. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Our operation needs to be resilient, and we need the flexibility to be able to keep things running smoothly when our permanent managers are unavailable, and you'll play an integral part in building trust with customers.

What skills and experience are we looking for?

This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focused, team player, results driven, inspiring leader - you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that's through reduced cost, innovative work practices or data driven ideas. We're looking to you to bring your skills and experience to make brilliant things possible.

What you'll get We're asking for a lot, but you'll get a lot in return. First, there's the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy. Then there are all the excellent benefits that come with MyBundle, such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more. This is a great steppingstone into operational management with a company that can offer a range of exciting career paths, and that's all before we've even mentioned the great sense of pride, you'll feel from being part of one of the world's most recognisable brands as we undergo a historic transformation and transition from a letters business to a parcels business.

Extra Benefits

• Generous holiday entitlement of 5 weeks (plus bank holidays), increasing with years completed service.
• Company pension scheme with competitive contribution rates
• RMG Share Schemes - partnership and matching share offer.
• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
• Supportive and generous company sick pay.
• Access to our Help@hand, Your Wellbeing, and Employee Assistance Programme (EAP) services, providing both mental and physical wellbeing support.
• Lifestyle benefits - You can purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products. You make regular payments from your salary, and so could save on tax*.
• Financial support - information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans*.
• Your peace of mind with Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additional Life Partner, Hospital & Death Benefit Plans; Voluntary Critical illness & Voluntary Critical illness Partner.
• Free & discounted RMG products - free keep safe & redirection, partner discounts.
• Free stamps at Christmas.

Your career in safe hands

At Royal Mail we value our people, and we want our people, to be proud to work for our businesses.

We have the assets, the infrastructure, and the scale that others don't, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.

An operation of this size needs a strong support network, and the HR, Legal, Finance, IT, Risk & Governance, Customer Experience, Sales & Marketing departments are all integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Royal Mail is a forward thinking, innovative organisation, that is also committed to reducing emissions and improving air quality in our communities. This includes investing in technologies such as electric vehicles, drones, alternative fuel trucks and energy improvements to our estate.

Next steps

Ready to apply? Then complete your application online and submit your CV. If successful, you'll be invited to a face-to-face assessment where you'll have the chance to showcase your abilities and passion, and you'll also take part in a capability-based interview and a short management scenario exercise - more details will be provided on the day.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your' interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

Closing Date: Tuesday 6th August 2024. Please note, this advert may close early if the appropriate number of applications has been reached.

Job reference number 314870

#LI-POST #RMG #DeliveryandCollections #LIMRT

Keywords : London jobs

Closed Date : 2025-03-06