Job Description:

Job information Operations Support Coordinator from the Company Gallagher, this latest Operations Support Coordinator job vacancy is located in the city London ECV located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Maintenance field have been opened and published up to the specified time.

Job Responsibility:

Introduction: Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation. We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply. How you'll make an impact:

Your Role at a Glance

As Operations support, you'll directly support the Senior Operations Manager on operational maintenance, change and project delivery associated with the Reward Benefits and Consulting (R&BC) business.

You'll assist with implementing organisational strategies, policies and practices associated with improving process quality, consistency, adherence, control and efficiency, including creating process collateral and documentation to support the RBC business. As well as, provide administrative support to ensure adherence to regulatory and internal compliance requirements including Training and Competence and Quality Assurance.

What you'll be doing

• Supporting the Operations Management team in planning operational change and project delivery, including tasks relating to transition of work to Gallagher Service Centre (GSC)
• Assisting with the production of consistent, branded supporting documentation such as Process Flow Diagrams, Process Guides, Training Manuals (Instruction Sheets), Template Letters
• Assisting with the development of Peer/QA checklists aligned to each process to help drive the delivery of QA checking across the business, noting the collation of data and trend analysis in line with the QA policy and framework
• Examining business data and MI (including exception reporting) and disseminating to Business Leads and Client Support Managers, to support the embedding of process, enhance consistency and quality, leading and driving best practices to continually improve client services and retention
• Maintaining a register of approved business collateral and documentation and liaising with compliance/relevant stakeholders to ensure continued approval or discontinuance at expiry of the same
• Providing administrative support to the ISO Management Team in respect of maintaining ISO9001/27001 certification
• Acting as operational point of contact for collaboration with the IT and finance teams in respect of key deliverables such as cost and equipment tracking
• Organising and attending meetings as required to ensure delivery of work streams/projects
• Liaising with colleagues within the GBS UK Business Units and senior management to ensure that all RBC and wider GBS UK business requirements, where relevant, are met
• Working to specific time deadlines and service levels agreed with management
• Carrying out duties following internal policies and procedures in accordance with applicable laws, rules, regulations, good governance and Gallagher's shared values, in particular, putting clients at the heart of our business.

Plus any additional duties and responsibilities that may reasonably be expected to be undertaken in accordance with the role

About you: What we are looking for Desirable

• Technical knowledge of Employee Benefits including Group Risk, Group Healthcare and Group Pensions
• CF1 (or FPC Equivalent) or Certificate in Financial Administration
• The job holder would be expected to obtain the applicable professional qualification should they wish to develop their career

Essential

• Good standard of general education including Maths and English
• Good knowledge of compliance procedures within a financial services organisation
• IT literate with proven abilities across all Microsoft Office applications (Excel, Word, Powerpoint, Publisher)
• Familiar with Adviser Office administration systems

Experience/ Skills

• Good knowledge of compliance procedures within a financial services organisation
• IT literate with proven abilities across all Microsoft Office applications (Excel, Word, Powerpoint, Publisher)
• Familiar with Adviser Office administration systems
• High level of accuracy and attention to detail in all areas of work, including ability to produce high standards of documentation
• Ability to work on own initiative
• Ability to organise and manage time effectively and efficiently whilst being flexible
• Excellent organising/planning skills with the ability to coordinate and manage multiple tasks and organise workloads in a structured and logical way, working to tight deadlines
• Adaptable to perform tasks of varying levels form mundane to technical
• Confident communicator with strong verbal and written skills at all level
• Awareness of the regulatory requirements in respect of ‘advised' and ‘non-advised' sales, and in particular evidencing the standards and knowledge required in respect of giving advice and making recommendations to customers

Compensation and benefits:

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy' extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we'll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Keywords : London jobs
Closed Date : 2025-08-30