Apprentice Operations Administrator

Job information Apprentice Operations Administrator from the Company Skills for Security, this latest Apprentice Operations Administrator job vacancy is located in the city Purfleet RM. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Healthcare field have been opened and published up to the specified time.

Job Description :

Opportunity information Salary £15000 per year Duration 18 months Advert closing date 01/07/2024 Description TSI has been providing ground breaking security solutions for generations. Initially a safes and vaults specialist, operating out of a shed on the banks of the Thames, the company has grown to be one of the most well-respected security providers in the UK. This is an office-based role working across three operational departments. ROLE AND RESPONSIBILITES:

• Working as part of the Operational Team to act as a first point of contact for customer and engineer support.
• Answering telephone calls to the script provided. Initially the post holder will escalate calls to the appropriate team members. Over time, the sucessful apprentice will resolve the queries independantly.
• Logging jobs via Salesforce, informing correct departments of new work order.
• Calling clients/customers to arrange engineer visits.
• Liaise with the customer, organising and implementing the enrolment of ProSync fobs.
• Updating/assigning of jobs on client portals.
• Assisting with postal duties.
• Assisting with false alarm administration.
• Data Entry.
• Running reports and completing data analysis
• Any other Electrical, Physical or Fire Safe administration

Entry requirements Desired skills/qualities:

• Maths and English GCSE grade 9 to 4 (or equivalent) is highly desirable.
• Computer literate, particularly Microsoft Office 365.
• Experience of working on CRM’s/ Database would be advantageous.
• Good telephone manner.
• Excellent communication skills.
• Good timekeeping.
• Excellent standard of written English
• Positive attitude to learning and progressing.
• Good planning and organisation skills
• Team player
• Presentable – you would be representing TSI dealing with the public.
• Due to the confidential nature of the business, all candidates will be required to undergo full security screening.

Training to be provided Business Administration Level 3 Apprenticeship Standard. Skills for Security will deliver the apprenticeship training, remotely, twice a month. You will be required to complete all training tasks allocated during your dedicated tutor led meetings on MS Teams and gather any on the job evidence needed to supplement your studies. TSI will train you on the following areas:

• Salesforce.
• Portals.
• Annual Health & Safety Training.

Things to consider The apprenticeship is 12 – 18 months and therefore, full commitment is required. This is a full time office role and generally 8:30am -5pm. The employer has indicated that public transport isn’t great near the office, so a drivers license may be beneficial. Skills required Array Future prospects A full time position may be offered to the right apprentice. Hours per week 40 Working week Monday – Friday Apprenticeship standard Business administrator (Level 3) Purfleet-on-Thames, Essex, England, RM19 1NR