Customer Service Trainer

Job information Customer Service Trainer from the Company Hallgarten Wines Limited, this latest Customer Service Trainer job vacancy is located in the city Hybrid work in Luton. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Marketing field have been opened and published up to the specified time.

Job Description :

Job Summary:

This role is crucial to ensure that our Customer Service team are well equipped to provide excellent service to our customers. You will be responsible for conducting training sessions, developing training material and fostering a positive learning environment.

Duties

Training new and existing staff on all Customer Service process and procedures.

Work with the Customer Service Management team to ensure all training materials are current and relevant.

Create and update the customer service team ‘how to’ training guides

Ensure the team training matrix is kept up to date.

Identify individual and team skills gaps

Call monitoring

Schedule regular training sessions

Assist the team with order processing during peak business periods

Skills

Strong written and verbal communication skills

Upholds Company Values

IT Literate – working knowledge of Microsoft Office packages and Excel and ability to learn new systems

High level of accuracy and attention to detail

Process driven and inquisitive in understanding why, what and how

Calm under pressure

Team player

Able to manage their own workload and prioritise appropriately

Experience

· Previous customer service experience

· GCSE passes in key subjects i.e. Maths, English

· Computer literate – proficient with Microsoft Outlook, Excel and Navision

· Numerate

What is on Offer

• Competitive Salary
• Professional development
• Bonus Structure and Company Profit Share Scheme
• Pension scheme
• 25 Days Annual Leave per annum with the ability to purchase up to 5 days

Additional Information

This role is based in our Head Office in Capability Green, Luton working in a hybrid way after probation.

The ethos and culture of Hallgarten lies at the heart of everything we do, our 5 values of Partnership, Positivity, Passion, Pride and progression mean you will find a collaborative, supportive and friendly team that gives you a platform to succeed and grow.

We are an equal opportunity employer and are committed to equality of opportunity for our current and future employees irrespective of their gender, age, race, disability, marital status, religion or belief, or sexual orientation. We believe that the wide range of perspectives that result from diversity promotes innovation and business success. If you need reasonable adjustments at any point in the recruitment process, please let us know and in your application, please feel free to note which pronouns you use.

Closing date for applications is 30th June 2024, but we reserve the right to close earlier should we find the successful candidate. Please send an up-to-date CV to hr@hnwines.co.uk

Job Types: Full-time, Permanent

Pay: From £23,000.00 per year

Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• Employee discount
• On-site parking
• Profit sharing

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Education:

• GCSE or equivalent (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Luton

Application deadline: 30/06/2024