Job Description:

Job information NHS Receptionist from the Company The Links Medical Practice, this latest NHS Receptionist job vacancy is located in the city Bromley located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this NHS field have been opened and published up to the specified time.

Job Responsibility:

Job Title: Administrator & Receptionist

We are recruiting for more than one role, minimum 3 days and maximum 5 days, this will be based at our Downham Site in Bromley.

The hours of work will be arranged between 7.45am when the practice opens and 6.45pm when the practice closes. Please ensure you are able to work the earliest start time and latest closing time at least once a week as this is required.

This job role is working in the practice please check the post code before applying - The Links Medical Practice, BR1 4PX.

We are looking for this role to start as soon as reasonably possible.

Summary

The post holder is expected to provide admin support to the practice team. Accurate administration is important to ensure that the work of the practice is carried out efficiently. Therefore day to day office support will be required from the post holder. The post holder will sometimes be first point of contact for patients in person and by telephone. The post holder will be expected to work in reception and meet and greet patients and handle their queries with an awareness of the needs of the patient. It is the role of the receptionist to assist patients in the easiest possible way to see a clinician and be friendly courteous and efficient at all times.

Main Duties & Responsibilities

Reception

To be helpful and friendly to patients who make contact with the practice by phone or in person providing the best possible patient service.

To be courteous and helpful at all times to patients, visitors and colleagues.

Answering the phone promptly and courteously. To divert calls, take and pass on messages accurately in line with practice procedures.

Ensure that the system is operational at the beginning of each day & switched on to the answer phone with the correct tape at lunchtime & at the end of each day.

Ensure familiarity with times when appointments phone is not answered. Check answer phone is working correctly by ringing through from the modem telephone.

Ensure that no calls breaching confidentiality are made within earshot of the waiting area.

Making appointments for patients, taking requests for home visits and answering queries in a friendly and helpful manner.

To keep patients informed of any delays or problems when they are in the practice and deal with any concerns that may arise.

To assist with cancelling and rescheduling appointments as required.

Finding notes or other information for clinical staff as requested.

Making phone calls for clinical staff when requested.

Dealing with requests for assistance from Doctors, Nurses and other members of the clinical team.

Ensure adequate supplies of new patient forms are available. Make new patient appointments where appropriate. Ensure relevant forms have been fully completed by the patient.

Ordering ambulances and interpreters for patients as required.

Updating the computerised appointments system as required.

Registering new patients, making up notes and entering their details on the computer system.

Checking patient details are current and correct and then update patient records.

Ensure total familiarity with all appointments systems including regular & incidental variations.

Running computer appointments system, book appointments & recalls ensuring sufficient information is recorded to retrieve medical records.

To fully understand how the telephone system works.

Enter results on the computer when required.

To work as a team member with your admin and reception colleagues.

Deal with patient complaints sensitively and according to the practice complaints procedure.

In conjunction with the Prescriptions clerk, ensure that patients are aware of the 48 hour turn-around for prescription requests.

Be aware of all Reception and office protocols.

Become familiar with Hospital & laboratory courier collections & ensure procedure is adhered to.

Advise patients of non-NHS & private services charges, accept payments & issue receipt.

To open and close the practice at the beginning and end of the day, checking security and setting the alarms as necessary.

Administrative duties

To deal with Patient Registrations.

To deal with GP Links.

To deal with summarising and coding.

To contribute to providing end of quarter statistics.

To provide IT support.

Scanning all hospital and clinic letters.

Scanning relevant registration information.

Match all hospital letters accurately with individual patient notes.

Dealing with internal and external post.

To undertake photo-copying, faxing and other basic office duties as directed by members of the team

To deal with queries for further information from hospitals or other local providers about patients.

To assist in preparing and sending out Practice mailings, recall letters and other practice correspondence.

Ensure aware of non-NHS & relevant charges for private services, and that these are recorded accordingly in the ‘petty cash' ledger book.

Weekly reconciliation of ‘petty cash' ledger book. Ensure cheques & receipts are signed over to the Administrative staff.

Ensure that all records are accurately assembled in advance for each consulting session (if necessary). Ensure that the record is available for the Doctor in the instances of urgent consultation.

Retrieve & re-file records daily as required ensuring that strict alphabetical order is adhered to, using the tracer card system at all times.

Ensure records are kept neat & tidy & in good repair with all necessary information recorded correctly on the outer cover.

Specific Duties

Empty post box, open premises, switch off burglar alarm, unlock consulting rooms to be used for the morning session, check heating in waiting area & consulting rooms, restore telephone system, sign on to the computer & prepare to receive patients.

Check for any messages regarding patients. Check messages in message book.

Deal with any queries/prescriptions left from previous day.

Welcome & direct patients & other visitors on arrival & ensure left surgery at end of consultation or visit.

Note all DNA's within relevant patients' record.

File signed prescriptions in prescription collection box & file notes relating thereto.

Secure building, checking that all windows are closed & locked, blinds closed, necessary plugs are out of sockets, switch off lights, switch on burglar alarm.

To be flexible to cover shifts in the event of staff holidays and sickness. To be willing to cover late evening and Saturday shifts when required to do so.

To undertake any other duties required by the needs of the practice & commensurate with the post.

Essential

• Previous admin/receptionist experience
• Basic knowledge of Microsoft packages
• Experience of working in a public facing role

Desirable

• Previous healthcare experience
• Experience of working in General practice
• Previous EMIS web and Docman experience

All roles are subject to adequate references and DBS check (formerly known as CRB).

Practice Addresses -Mottingham Branch - 198 Court Farm Road, London, SE9 4JSDownham Branch - 27 Brook Lane, Bromley, BR1 4PX

Job Types: Full-time, Part-time, Permanent

Pay: From £11.44 per hour

Schedule:

• Day shift
• Monday to Friday
• No weekends

Work Location: In person

Keywords : Bromley jobs

Closed Date : 2024-12-20