Job Description:

Job information IT Helpdesk Specialist from the Company University of Oxford TSS, this latest IT Helpdesk Specialist job vacancy is located in the city Oxford located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this IT field have been opened and published up to the specified time.

Job Responsibility:

Location: Oxford City Centre Category: IT Vacancy Type: Full-time (temporary) Pay rate: £15.60 p/hr + Holiday Pay Web advert

Vacancy ID: 16648

We are seeking a dedicated IT Helpdesk Support Technician to join our team. As the first point of contact for users and staff seeking IT assistance, you will play a crucial role in delivering a professional and efficient service. This role is for 12 weeks paying from £15.60 p/hr + Holiday Pay.

Duties:

• Serve as the initial contact for IT support, conveying technical information effectively in both written and spoken English.
• Respond promptly and accurately to IT queries in person, by phone, or email.
• Diagnose and troubleshoot IT issues, referring complex problems to appropriate colleagues when necessary.
• Follow up on outstanding queries to ensure timely resolution.
• Prioritise multiple incidents in accordance with departmental priorities to achieve high customer satisfaction.
• Record details of all calls in the IT incident handling system, aiding the development of a knowledge base.
• Assist users with computer setup, software, accounts, and shared resources.
• Develop user documentation for common issues.
• Support desktop computing, data recovery from backup, and AV equipment.
• Undertake independent or collaborative project work to improve IT services.
• Adhere to GDPR principles and University policies related to data protection and computer use.

Selection Criteria:

• Significant experience with Windows desktop environments, including domain management.
• Proven frontline IT support experience, preferably in a higher education setting.
• Excellent communication skills for interacting with a diverse range of individuals.

Please be aware that all candidates need to be able to start work immediately and must be able to work on site if required to do so. The Temporary Staffing Service supports University of Oxford departments and affiliated colleges with the recruitment of temporary admin and clerical staff. Personal information provided to the University of Oxford is held in accordance with the provisions of the GDPR and related UK data protection legislation. The University's Policy on Data Protection may be viewed at https://compliance.admin.ox.ac.uk/data-protection-policy

Keywords : Oxford jobs

Closed Date : 2025-03-19