Job Description:

Job information Assistant Operations Manager from the Company M&S, this latest Assistant Operations Manager job vacancy is located in the city London located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Assistant field have been opened and published up to the specified time.

Job Responsibility:

Summary

Our online channels are experiencing incredible growth, which shows no signs of slowing. With an online presence in over 100 markets, are you ready to take our digital customer experiences to the next level as we turbocharge Omnichannel & Online? You'll also be joining us at an exciting time, as we have ambitious plans to drive online growth and create outstanding omnichannel experiences for our customers, as part of the wider transformation of M&S. If you thrive in ambiguity, enjoy being part of a problem-solving team, and are excited by changes that improve experiences of colleagues and customers, join us!

All the details

What's in it for you

Being a part of M&S is exactly that - becoming a part and playing your part. We're an inclusive, dynamic, exciting, and always evolving business built on core values.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• 20% colleague discount across all M&S products and many of our third party branded products for you and one member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days.
• We have discretionary bonus schemes depending on your role and our business performance.
• Get cover for twice your salary up to age 70 (double with our Pension Plan).
• We'll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.
• Save on everyday costs through discounts and offers and get access to great health benefits.
• Bike/accessory hire with Cycle to Work and save on tax and national insurance.
• Buy the latest technology with interest-free financing directly from your salary.
• Get access to resources to support your wellbeing, including a free virtual GP service.
• Support your favourite charities by donating through your pay or volunteering for them.
• Industry-leading maternity, paternity, adoption and neo-natal policies, providing support and flexibility for you and your family.

What you'll do

This role is an integral part of the central M&S.com operations team. As a team our focus is on ensuring that the end-to-end digital experience for our customers is as seamless and trouble-free as possible. This is across all touchpoints for the website, including: logistics, contact centre, development, trading, marketing, and IT.

The role gives excellent opportunity for real ownership and delivery - as well as regular contact and exposure to stakeholders at all levels. The role will require you to work closely with our fulfilment and logistics teams ensuring that we are operating as efficiently and cost effectively as possible.

• Optimise operational costs in all aspects of the operation to improve efficiency: You will need a laser focus on optimising how we fulfil order across a complex operation. Ensuring that that we push volume through our most cost effective routes without compromising on speed of deliver to customers or the volume that we fail
• Own and deliver metric reporting and in-depth analysis which supports your area: Work with our analytics and insights team to develop dashboards and key metrics that support your area. You will need the ability to use these insights to drive your strategies forward and get buy-in from key stakeholders across the business
• Operational governance: You will need to operate in a way that holds the entire operations team to account. We have many moving parts and your role will be to ensure that decisions being made are not at the detriment to the key metrics you are responsible for.
• Build and maintain a successful relationship with our supply chain & logistics team to ensure the cost and efficiency is at the core of business decision making: Leveraging the relationship, not only to protect our core metrics, but also to find ways of continuing to make the operation as efficient and cost effective as possible.

Who you are

• Proven experience with large operational data sets and a key part of the role will be to leverage this data to spot trends and opportunities to reduce operational cost and leverage our fulfilment capability more efficiently.
• Proven experience working in a eCommerce retail environment
• Ability to manage a wide number of stakeholders across different levels
• Strong sense of self management and highly self-motivated, calm under pressure and able to prioritise.
• Analytical and data driven mindset, able to understand data problems and present back findings and next steps.
• Systems Knowledge: Order Management (ideally Sterling), Website monitoring tools (content square, Adobe Omniture)

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

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Keywords : London jobs

Closed Date : 2024-12-15