Job Description:

Job information International Service Operator (UK Based) from the Company 1/ST Technology - AmTote International, Inc., this latest International Service Operator (UK Based) job vacancy is located in the city Remote located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Language field have been opened and published up to the specified time.

Job Responsibility:

JOB OVERVIEW

The International Service Operator is responsible for ensuring that all required race data is received and available, all required systems and applications are functioning at their peak level and all required racing maintenance tasks are completed successfully. This role acts as a facilitator of the daily maintenance and monitoring of all racing systems, applications and data needed to ensure the success of the Race Day for both internal and external customers. This role is expected to complete all international service operator/customer service duties, handle and resolve issues under limited direction with minimal latitude for the use of initiative and independent judgment.

BASE WORK LOCATION: UK - Position is Remote Full-Time.

Seeking UK candidates in England near Leeds, York and Manchester but not required.

RESPONSIBILITIES

· Research, downloads, and maintains racing data for XBNet to ensure the Race Day runs without issues.

· Supports communications regarding operational and technical issues with XBNet ; internal customers; External vendors (chiefly AmTote, At the Races, Press Association and RCN, along with others); other data suppliers, systems suppliers.

· Supports accuracy of Race Day applications and processes.

· Forms and updates live betting markets both manually and using automated trading tools, responding to late withdrawals, market adjustments and monitoring for potential arbitrage betting opportunities.

· Produces and checks factually correct results and dividends for an International customer base where accuracy and speed are vital while having a solid understanding of customer impact of any small error in this industry.

· Responds to, resolves, and follows up on reported issues through the trouble ticketing system.

· Provides daily reporting to stake holders.

· Monitors all international video feeds both direct (RCN) and streams (At the Races) and properly escalate and communicate when issues arise.

· Maintains & verifies operational documentation.

· Suggests technical and training improvements.

· Responds to production issues immediately.

QUALIFICATIONS

· High school diploma or equivalent required.

· Detail-oriented individual with an understanding of horse racing and fixed odds wagering preferred.

· Technical computer knowledge and experience in customer service are preferred.

· Proficient in PC skills, Microsoft Office Suite (Excel, One Drive, Google Docs) including formulas, formats and reporting functions

· Excellent analytical skills

· Ability to form and update live betting markets for horse racing both manually and using automated tools

· Understanding of betting theory and bookmaking, in particular overrounds, arbitrage and percentages

· Willing to be flexible and work whatever hours necessary to achieve team or individual goals.

· Must work effectively as part of a team.

· Understands the importance of race data being accurate immediately and across all systems.

· Effectively communicates with Customer Service, Network Operations, Vendors, and end users (Customers).

· Excellent oral and written communication skills.

· Possess strong customer service skills with high level of professionalism, and ability to work with complex situations.

· Demonstrates the ability to work in high-stress situations without sacrificing customer service or level of detail.

· Ability to handle multiple tasks simultaneously.

· Maintains professional integrity at all times.

· Ability to work at ease with cross-functional teams spanning multiple US, Canada & International locations.

· Self-starter, self-motivator, detail-oriented and highly organized.

· Must be able to work effectively and efficiently in a fast-paced environment, including stressful situations.

· Structured problem solving and expert prioritization skills.

· Demonstrates and maintains flexibility and adapts to changes within industry and company.

Preferred Experience and/or Education:

· Knowledgeable in technology, horse racing, regulations, fixed-odds and/or pari-mutuel wagering, gaming, sports wagering and/or experience in a start-up environment is a plus.

We are 1/ST Technology - A fully integrated racing and gaming technology company providing solutions that drive pari-mutuel and fixed-odds wagering world-wide. A leading technology and services provider to the North American pari-mutuel wagering market, with services that include the horse racing industry's most comprehensive and user-friendly wagering website/platform allowing customers to wager from a computer, phone, or mobile device. Ongoing commitment to the growth and success of the global racing industry through B2C and B2B product innovation, extensive professional services offerings, the broadest integration of hosts for commingled pari-mutuel, and fixed odds and the continued evolution of the preeminent totalizator systems in the world.

1/ST Technology is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Type: Full-time

Pay: £29,000.00-£31,000.00 per year

Benefits:

• Company pension
• Work from home

Supplemental pay types:

• Yearly bonus

Education:

• GCSE or equivalent (preferred)

Experience:

• technical computer knowledge & customer service: 1 year (preferred)

Work Location: Remote

Reference ID: International Service Operator (Location UK)

Keywords : Remote jobs
Closed Date : 2025-12-11