Job Description:

Job information Patient Care Coordinator from the Company My-iClinic, this latest Patient Care Coordinator job vacancy is located in the city London located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Patient field have been opened and published up to the specified time.

Job Responsibility:

As our Patient Care Coordinator, you'll be at the forefront of delivering exceptional patient experiences while driving treatment conversions and sales growth.

We are a modern, family-run clinic in North Finchley, known for high-quality care and a personal, patient-focused approach. This role is perfect for someone who is highly organised and sales driven.

Key Responsibilities

• Lead from the front by actively engaging with patients, converting inquiries into bookings, and handling high-value treatment discussions
• Handle patient complaints or concerns professionally, ensuring quick resolution and a positive outcome
• Clearly explain benefits of treatments available and helping patients make informed decisions
• Convert new patient inquiries into consultations and ensure a high treatment acceptance rate
• Follow up with patients who have not booked

Deliver an Outstanding Patient Experience

• Be the first point of contact for patients, ensuring a warm, professional, and welcoming experience
• Manage appointment scheduling efficiently, ensuring maximum diary utilization and minimal cancellations
• Oversee financial transactions, ensuring smooth processing of payments and invoices
• Monitor stock levels for front-desk supplies and ensure the practice runs efficiently
• Handle all communication channels, including phone, email, and business WhatsApp, responding promptly and professionally
• Ensure the reception area is always clean, organised, and welcoming to create the best first impression

Social Media & Marketing Engagement

• Act as a brand ambassador, actively participate to promote the practice
• Help create engaging social media posts, videos, and patient testimonials
• Assist in marketing campaigns to increase brand awareness and attract new patients
• Encourage patients to share reviews and testimonials to strengthen our online reputation

What We're Looking For

• Strong sales and customer service background
• A confident, outgoing personality with excellent communication skills
• Highly organised, with strong diary management and multitasking abilities
• A proactive, problem-solving approach with a positive, can-do attitude
• A true ambassador for the practice, committed to going above and beyond to deliver exceptional service
• A supportive, family-run team with regular team-building events and career progression opportunities
• Training and professional development provided to help you grow in your role
• Convenient high-street location with parking onsite

If you are an experienced receptionist with strong leadership and sales skills, who thrives in a fast-paced, patient-focused environment, we want to hear from you.

Send your CV toamanda@my-iclinic.co.uk

Job Types: Full-time, Permanent

Job Type: Full-time

Pay: £26,000.00-£30,000.00 per year

Benefits:

• Private medical insurance

Schedule:

• Monday to Friday

Education:

• A-Level or equivalent (required)

Experience:

• Medical Receptionist: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Reference ID: Patient Care Coordinator

Keywords : London jobs

Closed Date : 2025-04-11