Job Description:

Job information Customer Service Representative (CSR) with Data Entry from the Company Land of Rugs, this latest Customer Service Representative (CSR) with Data Entry job vacancy is located in the city Derby located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Marketing field have been opened and published up to the specified time.

Job Responsibility:

Job Title: Customer Service Representative (CSR) with Data Entry

Organisational Level: Team Member

Hours: 09:00 until 16:00 Monday to Friday (we are flexible to negotiate hours for the right candidate)

Job Type: Permanent

Position: Part Time / Full Time (as per the flexibility mentioned above)

Responsible for: Customer enquiries via Phone, Email and Live Chat. Liaising with Suppliers for updates on dispatches. Obtaining updates from and liaising with courier companies. General data entry on the ecommerce platform for updating products. Inputting data to add new products to the website

Location: Land of Rugs, Unit C Abbey Court, Darley Abbey Mills, Darley Abbey Derby DE22 1DZ

Date produced: 20/06/2024

Intended Start Date: 15th July 2024

CV and Applicant Screening: 20/06 - 04/06

About the Role:

We are seeking a competent and adaptable Customer Service Representative that also has experience with data entry to join our friendly team here at Land of Rugs. The day-to-day role will include but not limited to answering the phones for customer enquiries and taking phone orders, responding to emails from customers, customer communications via our live chat and product data entry. You will also be liaising with our suppliers and couriers to obtain both updates on dispatches and stock incoming dates for pre-orders. In and around liaising with customers helping with their queries, you will be handling data input into our ecommerce platform updating existing products with important information to aid customer decisions on their purchase and adding products to the site.

Duties:

- Handle incoming customer enquiries via phone, email, or live chat in a professional and courteous manner.

- Perform data entry tasks with a high level of accuracy and efficiency for updating product information or adding products to the website

- Analyse customer information to provide personalised solutions for the customer needs and upsell products or services when appropriate.

- Maintain customer records and update databases with new information where required following updates.

- Collaborate with other team members to ensure seamless customer service delivery.

- Follow company guidelines and procedures to resolve customer issues promptly.

Skills:

- Proficiency in data entry with a keen eye for detail.

- Excellent communication skills to effectively interact with customers and team members.

- Ability to analyse customer needs and tailor solutions accordingly.

- Strong phone etiquette skills to handle customer inquiries professionally.

- Strong written skills for responding to emails and live chat queries

If you are a motivated individual with a passion for delivering top-level customer service and possess strong data entry skills, we encourage you to apply for this exciting opportunity to join our ever-expanding team and business at Land of Rugs. Join our team and be part of a dynamic work environment where your contributions are valued.

Further Information:

Ability to Commute

You will need to be able to commute to Darley Abbey Mills Monday to Friday for the hours stated above.

Desirable Experience:

Customer service: 1+ year(s)

Administrative experience: 1+ year(s)

Data Entry

Experience with Excel is advantageous

Benefits

Employee Discount

Additional Holiday Allowance

Casual dress Codes

Relaxed office environment

Company Pension

Free Parking

Job Types: Full-time, Part-time, Permanent

Pay: £8.60-£11.44 per hour

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Work Location: In person

Application deadline: 04/07/2024

Keywords : Derby jobs
Closed Date : 2025-12-12