Job Description:

Job information Customer Accounts Visiting Officer from the Company Southern Housing, this latest Customer Accounts Visiting Officer job vacancy is located in the city Croydon located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Customer field have been opened and published up to the specified time.

Job Responsibility:

The role

Fixed term contract until 31/05/2025

Southern Housing is seeking a talented candidate to join us as a Customer Accounts Visiting Officer in our Customer Transactions department.

This is an exciting opportunity for someone with an interest in revenue maximisation and collection through a prompt and consistent arrears management and debt recovery. Our ideal candidate will be a good communicator, a strong negotiator and should be able to use their skills to work well with internal colleagues and external stakeholders.

As the Customer Accounts Visiting Officer, you will visit our residents in their homes (across all tenures). Provide support and advice on income and benefit related matters to help sustain their tenancy. You will work to balance our belief that rent should be paid with our corporate aim to sustain tenancies and represent Southern Housing in court on income related matters.

Location

• You'll be based in our London region.

With the option of working in a hybrid way when appropriate and as agreed with your manager. This may also involve travel to our development schemes.

What you'll need

• A good knowledge of the relevant legislation and best practice relating to arrears management.

• Self-motivated and able to organise, plan and prioritise workloads to meet deadlines and able to work alone.

• Patience, tolerance, and resilience to deal with challenging conversations.

• Drive to achieve wide-ranging KPIs and provide a first-class service.

• Excellent customer service skills and complaint handling skills.

• Good negotiation and influencing skills.

• Able to build collaborative relationships and work productively across teams and external bodies.

• A full driving licence and access to your own vehicle.

In your supporting statement, it's important you address how you meet each of the above eight criteria, providing real examples. Shortlisting for interview will be based on how you've addressed the criteria.

Closing Date: 14/07/2024

Date for shortlisting: 17/07/2024Interview Date: Interviews will be conducted on Microsoft Teams on the 25th and 26th July

About us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

What's in it for you

Pension

Life assurance

Healthcare cash plan

Eyecare & dental

Birthday leave

Retailers discounts

Cycle to work

Buy & sell annual leave

Season ticket loan

In-house academy & career development

Flexible working

Inclusion & Diversity

We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual.

We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Keywords : Croydon jobs

Closed Date : 2024-11-29