Job Description:

Job information Admin and clerical from the Company Whittington Health NHS Trust, this latest Admin and clerical job vacancy is located in the city London N located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Admin field have been opened and published up to the specified time.

Job Responsibility:

The post holder will be responsible for providing a high-quality appointments booking and referral management service for all patients, including two-week wait patients, partial and direct bookings and e-referral service appointments. Appointments can be made by phone, face-to-face, e-mail or by re-referral service. The role incorporates general office duties to all users of the service, in an efficient, professional, and responsible manner. Functions of the role include customer care, and close liaison with senior management, medical staff, and the use of the Electronic Patient Records (Careflow) and re-referral service. An in-depth knowledge and experience of Careflow and e-referral service system is paramount, to ensure the booking functions are carried out to the required high standards and to provide a speedy, reliable, accurate and professional service. The booking centre is one of the first points of contact for patients and the trust; therefore, it is important that the staff portray a professional corporate image To ensure that all communication is dealt with confidentially and discreetly and that a sensitive approach is used; to respect patient and staff confidentiality at all times. Ensure all outgoing and incoming calls are introduced with the Trust name, department name and staff member's name. Liaise as necessary with Consultants, Patient Pathway Coordinator teams, health records, GP's as well as a range of other health professionals and departments within the Trust (for example, the wards, other specialities, IM&T) to ensure that the department interfaces efficiently with them. Raise any problems or queries with the relevant supervisor Ensure compliance with all Trust policies and follow Trust codes of practice regarding any absence, annual, sick and other leave; sickness where possible must be reported to the Supervisor two hours before start of duty on the day of sickness Follow the Careflow training documentation to check for patients already registered on EPR and to avoid duplicate registration. To act independently ensuring that daily tasks and ongoing workloads are prioritised and completed in agreed time frames as determined by the clinical team and/or line manager. Prioritise telephone queries and messages and responding accordingly Consistently polite, courteous and friendly manner when dealing with patients, visitors and staff who may be anxious or worried. Undertake any other duties commensurate with the grade as agreed and delegated by your manager Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender , marital status, pregnancy and maternity, race , sexual orientation, and religion or belief. The trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. we think that by doing so, we are better able to treat our patients as as being a better place to work. To pass calls and/or messages to PPC colleagues To keep PPC teams informed of any changes to their patient appointments as necessary Providing cover for other specialties if needed To ensure that referrals are added to the outpatient waiting list and that clinical staff prioritise these within the agreed timescales. Escalating any issues to their supervisor. Ensure that all referrals are dealt with promptly and appropriately taking account of requirements for rapid access, urgent or target referrals and local national targets. To ensure that patients/referrers receive an acknowledgement letter or are immediately appointed in line with agreed booking arrangements, administrative procedures and the patient access policy. Manage incoming e-referral service referrals Take an active part in the rotation of all duties including, messages and, telephone queries, booking appointments, where necessary or appropriate. Arranging and booking interpreters, ensuring patients are supplied with information and explanatory leaflets Consistently polite, courteous and friendly manner when dealing with patients, visitors and staff who may be anxious or worried Deal promptly and in a professional manner with telephone enquiries, taking the necessary action required to assist the caller.

Keywords : London jobs

Closed Date : 2025-03-30