Job Description:

Job information Client Experience Manager from the Company JLR, this latest Client Experience Manager job vacancy is located in the city Hybrid work in Warwick located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Healthcare field have been opened and published up to the specified time.

Job Responsibility:

REQ ID: 125328 JOB TITLE: Client Experience Manager SALARY: Competitive POSTING START DATE: 11/07/2024 POSTING END DATE: 25/07/2024 LOCATION: Warwick

An ever-evolving heritage. A truly exciting future. Two of the world's most iconic brands. JLR is revered across the globe. Continually pushing the boundaries of innovation and redefining the benchmark for excellence, we set the standards others want to follow. We want to keep it that way too. Which is where you join the journey.

WHAT TO EXPECT

You'll work within a small team, shaping the future of test drive, handover and client care experiences for clients of our new car, launching in 2025.

You'll work alongside a senior manager to define what the client experience should be, then take responsibility for ensuring the implementation of world class, luxury experiences in our global markets. In doing so, you'll have a significant influence over the success of the overall brand transformation.

Key Accountabilities & Responsibilities:

• Champion the client throughout the Jaguar business: You must have a ‘people first' approach, always leading by example and putting the client experience at the heart of our operations and presenting a compelling case for internal changes and improvements
• Work with the training team to consistently bring world class experiences to our clients through retailer partners and third party providers
• Monitor competitor, industry, and wider best practice activities, and react accordingly
• Define, implement, and monitor the Client Satisfaction journey / feedback loops, leveraging data gathered to inform engagement strategies
• Financial Analysis - manage your budget effectively and be able to promote requirements for additional funding where they can increase the Client recommendation ratings and increase overall business performance

WHAT YOU'LL NEED

• Strong analytical skills able to use data to drive analysis and results
• Capable of seeing the 'bigger picture' and thinking strategically
• Attention to detail and high degree of accuracy
• Proven record as a Client Experience leader
• Management of projects from conception to launch, and then programme management and continual improvement once bedded in

This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role. Further details can be discussed with the Hiring Manager at interview stage.

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SO WHY US?

Bring all this to the home of premium innovation, and you'll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan, private medical cover and performance related bonus scheme. As a manager, you'll also be able to select one of our luxury premium vehicles to lease at a fraction of the cost. All this and more makes JLR the perfect place to continue your journey.

JLR is committed to equal opportunity for all.

Keywords : Warwick jobs
Closed Date : 2025-07-16