Job Description:

Job information gesh PALS Support Officer (SGUH) from the Company St George's Healthcare NHS Foundation Trust, this latest gesh PALS Support Officer (SGUH) job vacancy is located in the city Tooting SW located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Other field have been opened and published up to the specified time.

Job Responsibility:

To support, respect and actively listen to individual patients and carers, to resolve problems and concerns, by being an accessible and visible presence within the Trust. To record the nature of all enquiries to PALS, the action taken and the outcomes onto the Trust Risk Management Database (DATIX). To provide practical advice and support to patients, their carers and families. To provide advice and information about the Trusts formal complaint procedure To access information for patients on all aspects of the Trusts services. To be aware of language, communication and/or special needs and respond appropriately to the specific requirements to access services. To offer emotional support as appropriate to patients and families who have concerns about the Trusts services. Provide a safe environment for patients/carers to express their concerns and to register these with the appropriate Trust staff using skills in handling of difficult situations as and when necessary. To be the first point of contact for enquiries, working with staff in divisions and the PALS Advisors to respond promptly to telephone, email and face-to-face enquiries To be responsible for providing a robust and responsive administration service supporting the work of the PALS Advisors. To manage the PALS inbox and triage and allocate cases to the PALS Advisors, ensuring that any high risk or priority concerns are escalated to the PALS Advisors immediately. To pick-up and respond to simple enquiries by telephone, email and face-to-face enquiries made to PALS, working with General Managers, Clinicians, Matrons and other staff in divisions to respond promptly to enquiries and concerns which will improve the patient experience. To manage a high-pressure workload, making sure that cases being dealt with are accurately recorded and ensuring contacts and patients are regularly updated. To draft letters and emails in response to enquiries and/or concerns for own workload. To contribute to the development of DatixWeb PALS module. To collect the Royal Mail post and scan any letters and/or documents before triaging to the PALS Team. To raise orders for equipment/supplies using NHS Supply Chain. Keywords : Tooting jobs
Closed Date : 2025-11-19