Job Description:

Job information Outpatients Administrator & Receptionist from the Company London North West University Healthcare NHS Trust, this latest Outpatients Administrator & Receptionist job vacancy is located in the city London NW located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Outpatients field have been opened and published up to the specified time.

Job Responsibility:

Work as part of the Outpatients Department multi-disciplinary team, providing an efficient administrative and Outpatient reception service Complete admin duties as required Record all outpatient attendances (cashing-up) on the Patient Access System Book follow-up appointments File documents according to Information Governance policy Communicate with patients, visitors and staff in a professional and courteous manner Communicate effectively using all available forms of communication Maintain an uncluttered and tidy reception area Maintain reception areas in a hygienic and sanitary condition including cleaning and wiping of surfaces Support the Managers and Supervisors in developing a patient focused service Book patient follow-up appointments Analyse patient pathways vs outcomes and escalate to relevant clinical / non-clinical staff if the patient requires an earlier appointment or diagnostic in order to achieve RTT targets Record outpatient attendances on Cerner and chase the clinicians for Did Not Attends (DNAs) and Could Not Waits (CNWs) within stipulated timeframes to ensure that the Trust receives appropriate funding Ensure all patient information is complete and up to date on the Trust PAS Identify, investigate and correct PAS discrepancies ensuring GP and personal contact details are accurate and up to date Follow the appropriate processes for audit forms, walk-in patients, booking of BSL interpreters and transport patients in line with Trust standards Use your written and verbal communication and interpersonal skills to interact with patients, their carers and relatives, visitors and staff Be a calm, supportive, flexible and adaptable member of the team Deal with all enquiries in a professional and co-operative manner Respond politely but firmly with people behaving antisocially and report any verbal abuse Redirect queries to the appropriate person using available information and initiative and send messages via email where possible. Provide non-clinical advice and guidance regarding appointments Process patient data and appointments using the Trust Patient Access System (PAS) London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. We run major acute services at:Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK St Mark's Hospital: an internationally renowned specialist centre for bowel disease Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre. We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public. Book patient follow-up appointments Analyse patient pathways vs outcomes and escalate to relevant clinical / non-clinical staff if the patient requires an earlier appointment or diagnostic in order to achieve RTT targets Record outpatient attendances on Cerner and chase the clinicians for Did Not Attends (DNAs) and Could Not Waits (CNWs) within stipulated timeframes to ensure that the Trust receives appropriate funding Ensure all patient information is complete and up to date on the Trust PAS Identify, investigate and correct PAS discrepancies ensuring GP and personal contact details are accurate and up to date Follow the appropriate processes for audit forms, walk-in patients, booking of BSL interpreters and transport patients in line with Trust standards Use your excellent written and verbal communication and interpersonal skills to interact with patients, their carers and relatives, visitors and staff Be a calm, supportive, flexible and adaptable member of the team Deal with all enquiries in a professional and co-operative manner Respond politely but firmly with people behaving antisocially and report any verbal abuse Redirect queries to the appropriate person using available information and initiative and send messages via email where possible. Provide non-clinical advice and guidance regarding appointments Process patient data and appointments using the Trust Patient Access System (PAS) Treat patients and their information/data with tact, discretion and confidentiality, in accordance with the Trust Information Governance Policy and the Data Protection Act Redistribute and file appropriate documents according to Information Governance policy Maintain an uncluttered and tidy reception area Maintain reception areas in a hygienic and sanitary condition including the cleaning and wiping down of protective screens, counter tops, work benches/desks, electronic and telephonic equipment and printers Complete own day-to-day tasks promptly and efficiently and prioritise work without need for direct supervision Be a proactive problem solver and encourage team-wide problem solving Support the Service Manager and Team Leaders in developing a patient focused service Have a comprehensive understanding of reception roles, outpatient clinics and appointment booking Ensure the regular maintenance of equipment, reporting problems to relevant departments and managers Complete staff surveys and audits Maintain standards of grooming and dress, in accordance with departmental/Trust policy Assist in supporting and mentoring of new team members Attend annual appraisals and review objectives regularly Attend, complete and apply all mandatory training Please view job description and person specification attached for full duties and responsibilities

Keywords : London jobs

Closed Date : 2024-11-06