Job Description:

Job information Central Reservations Office Advisor from the Company LHM - CRO Lincoln, this latest Central Reservations Office Advisor job vacancy is located in the city Lincoln LN located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Central field have been opened and published up to the specified time.

Job Responsibility:

We are looking for skilled, passionate and self-motivated hospitality specialists to be part of a newly created Central Reservations Office. This is an exciting opportunity and would suit people who enjoy working in hospitality and delivering a great experience but would ideally like a more stable work pattern.

This is offered with full-time or part-time hours between the operating hours of Monday - Friday 8.30am - 6.30pm.

About the Businesses

The Loxley Collection is a small, but growing collection of hotels and includes The White Hart Hotel, Lincoln, The Victoria Hotel in Robin Hood's Bay and the Polurrian on the Lizard, which is further afield in Cornwall. The current development plans are exciting, with ongoing programmes at existing properties, including the transformation of 'Judges Lodgings' in Lincoln, as well as potentially new properties in the future. The carefully curated expansion will ultimately create a selection of elegant accommodation options in unique locations within the UK and Europe.

The Loxley Collection is supported by Luxury Hotel Management, who have over 100 years of expertise within the leadership team and an enviable track record of being at the forefront of innovative hospitality. With an emphasis on building long standing relationships within the local community, the business operates with an ethical conscious which means we are mindful and proactive about creating a positive impact on the local area and communities that surround our properties.

Located in the oldest part of Lincoln, The White Hart Hotel is situated between the 900-year-old Norman Castle, built in 1068 by William the Conqueror, and Lincoln's Medieval Cathedral, which dates back to 1072. The hotel stands on Bailgate, an ancient, cobbled street that now showcases a range of independent retailers and eateries. Being the region's most elegant and exclusive venue, it boasts 49 luxurious bedrooms, a range of high-quality bars and Antler's restaurant serving a range of dishes with the finest local ingredients.

The Victoria Hotel is situated in the picture perfect, historic fishing village of Robin Hoods Bay, and boasts some of the best coastal views in North Yorkshire. The property currently has 18-bedrooms, with ongoing development to increase this, and is ideally located to either explore the great outdoors with coastal and moorland locations on your doorstep, or just cosy up and recharge in the unique surroundings. The Hotel offers several wonderful areas to dine, welcoming both residents and non-residents for breakfast, brunch and lunch through to a delightful afternoon tea or a sophisticated evening meal. The garden, terrace and patio areas also offer some incredible options for outdoor dining and celebrations to soak up the glorious views.

Central Reservations Advisor

Our CRO advisors are our first impression and real brand ambassadors for each of the properties being represented. They must be able to communicate well and build relationships with both our guests and onsite operational teams while being able to retain key information and to deliver this with authenticity. The advisors report to the Central Reservations Office Manager and the onsite teams are the CRO's internal customers. Collaboratively the team need to ensure that the bookings, sales and packages are well defined and appropriately sold to support maximising revenue and guest numbers for each site. While there is significant guest service within the role, there is also an expectation of being sales and target orientated to ensure that collectively the sales mix and ADR's achieved are commercially sound.

Key responsibilities of the role

• Effectively handle sales and reservations enquiries across the group of properties, demonstrating the use of a range sales techniques to maximise sales, average rates and converting enquiries wherever possible.
• Maximising revenue through upselling across F&B and Spa and cross selling across the group where appropriate.
• Consistent delivery of standards in line with the CRO SOP manual, to maintain service standards and knowledge tso that an exceptional guest focused service is delivered.
• Maintain first class knowledge of each property, with a detailed understanding of the facilities and property USP's. Be able to actively listen to guests to be able to find ‘best fit' stays that demonstrate genuine customer service.
• Work to be part of a team that thrive in delivering a set of appropriate KPI standards. These are both guest focused and commercially aware. Provide feedback to the CRO Manager as appropriate to ensure that each property is known locally for its quality.
• Ensure all data and working practises fall in line with a safe working culture that comply with H&S and GDPR guidelines.

Person specification

• Guest focused
• Sales focused
• Excellent attention to detail
• Calm under pressure
• Self-motivated
• Adaptable and resilient
• Able to think logically and problem solve
• Empathetic but robust
• Organised

Experience and Qualifications

• 1 years' experience within reception, reservations, or sales (2 years desirable)
• Experience of target and KPI delivery
• Strong communication skills
• Strong insight for attention to detail and consistency
• Fluent in written and verbal English
• PC literate
• Working knowledge of PMS and/or EPOS systems (Opera, Simphony and Premier Spa would be an advantage)
• Experience of independent 4 and 5 star hotels (desirable)

Company Benefits

• Staff discounts
• Staff meals
• Life assurance
• EAP and Wellbeing benefits
• High Street discounts
• Bonus and incentive plans

Keywords : Lincoln jobs

Closed Date : 2025-03-12