Job Description:

Job information Device Operations & Insights Lead from the Company Lloyds Banking Group, this latest Device Operations & Insights Lead job vacancy is located in the city Hybrid work in Leeds located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Device field have been opened and published up to the specified time.

Job Responsibility:

End Date Wednesday 10 July 2024 Salary Range £86,964 - £102,310 We support flexible working - click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE: Device Operations & Insights Lead SALARY: £86,964 - £102,310 LOCATION: Leeds HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. About this opportunity Working as part of the Modern Workplace Technology organisation, the Devices Operations Lead within our Devices Lab is responsible for driving service excellence, building insights, and helping transform end-user productivity and experience across our various device offerings (Windows, Virtual, Mac, Mobile). This is a senior leadership level role and will blend both deep domain& technical expertise with great passion for coaching and developing people in a “player-coach” model including advocation for team wellbeing. As an advocate for service, you will be committed to fostering the growth of individuals and cultivating a service-oriented community. This role involves providing effect support to Lloyds colleagues when they need it as well as developing actionable insights that improve the colleague experience. What you'll work on:

• Be accountable for all Device service operations, partnering effectively with our service desk and Modern Workplace Feature and Component Teams, to oversee day-to-day operations of the service across our Devices lab.
• Be an effective escalation point of contact for production issues and serve as a vocal customer advocate inside Devices Lab
• Be accountable for Service Insights across the Devices lab utilising ITSM & DEX tooling, as well as driving both reactive & proactive remediation of issues.
• Ensure the Devices lab delivers a robust Level 2 incident-solving and issue coordination capability
• Support capability of front-line customer facing teams offering training, knowledge, insights, and automation and participate in regular service review meetings
• Build relationships that support incident resolution beyond the device's lab portfolio for critical areas of the business (e.g. networking, security, applications)
• Manages definition, prioritisation & delivery of the Device Insights backlog
• Ensures the delivery organisation is properly resourced with appropriate planning for growth, and all the delivery teams have been trained in appropriate methodologies and understand their role in the organisation while informally coaching and mentoring others throughout the organisation and investing in own personal development.
• Champions and delivers a DevOps/SRE approach, engineering products for operational automation and self-service
• Develops and delivers budget plans & TCO for products & services within given area.
• Develops and delivers a plan for a specific area of responsibility by managing others.
• Sets objectives and takes responsibility for implementing team's performance management systems with guidance from senior colleagues.
• Develops and delivers contingency plans for significant aspects of the risk management and control processes.
• Ensures suppliers are delivering required levels of service while reporting to senior colleagues.
• Develops innovative solutions by integrating and analysing complex and diverse information sources.
• Manages the development and/or delivery of an element of the organisation's strategic planning including input the Modern Workplace QBR.

Why Lloyds Banking Group: We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you. What you'll need

• Extensive experience of End User Technologies - particularly Microsoft Intune, Application Delivery, Windows Operating Systems,
• Extensive experience of IT Service Management in an enterprise environment.
• Passionate about customer experience and outcomes driven by technology

You will also lead a team in this role, and you'll need to

• Focus on your team to ensure they have the appropriate training in our methodologies and understand their role in the organisation.
• Coach and mentor others throughout the organisation, taking responsibility for development of self and others, actively seeking, and providing feedback.
• Develop and deliver a plan for a specific area of responsibility by managing others.
• Set objectives and takes responsibility for implementing team's performance management systems with guidance from senior colleagues.

And any experience of these would be really useful

• A good understanding of Security & Compliance requirements in regulated environments
• Experience support MacOS in an enterprise environment.
• Experience of DEX tooling for measurement & proactive improvement of user experience.

About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Keywords : Leeds jobs

Closed Date : 2024-12-06