Job Description:

Job information Service Desk Technical Analyst from the Company CGI Group, Inc., this latest Service Desk Technical Analyst job vacancy is located in the city Hybrid work in Bridgend located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Service field have been opened and published up to the specified time.

Job Responsibility:

Job order - J0324-0523 - Permanent Full TimeTitle Service Desk Technical Analyst Category Service Desk / End User Services City Bridgend, zINACTIVATE - South Glamorgan, United Kingdom Job Description Service Desk Technical Analyst Position Description Be part of something exciting! CGI drives the most ambitious IT careers. We are an established and growing company that can offer you the opportunity to work on projects in a supportive and collaborative environment, that will impact the world. Our Service Desk Technical Analyst support a wide range of organisation's such Council Workers supporting major cities, Government agencies and large UK commercial businesses. What youll be doing day-to-day: You will provide technical support for incoming queries related to system, software, hardware and networks. You will be problem solving for our clients over the phone, which involves quite a bit of talking and then following up with them to make sure an issue has been resolved properly and in good time. You must have good written communication skills as you will need to log calls accurately via bespoke applications. To be successful within this role you will be able to think beyond just problem resolution, by actively identifying opportunities for improvement. You will be able to take control and understand your own goals in order to perform to the highest standard for your clients. You will have the ability to problem solve and trouble shoot within a busy environment. You must have sound written and spoken communication skills and be able to work under your own initiative as well as part of a team. You will have excellent knowledge of Microsoft Operating Systems and Applications. Previous experience working on a Service Desk or a similar environment working to SLAs is advantageous but not essential Starting Salary/Benefits 23,500 - 24,750 per annum, including 25 days annual leave plus Bank Holidays Generous share scheme (3% + 3% matching), flexible retirement plan, private health and dental insurance, cycle to work scheme, buy and sell holidays, plus many more. Hybrid working 2 days in the office, 3 days at home. Your future duties and responsibilities Required qualifications to be successful in this role Together, as owners, lets turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction. Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our teamone of the largest IT and business consulting services firms in the world. Skills

• Process Management

Reference 1113145

Keywords : Bridgend jobs

Closed Date : 2025-03-06