Job Description:

Job information IT Officer from the Company Leeds Community Healthcare NHS Trust, this latest IT Officer job vacancy is located in the city Leeds LS located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this IT field have been opened and published up to the specified time.

Job Responsibility:

To be courteous, patient and tactful at all times, and to exercise the highest standards of customer care. Delivering high levels of customer service and presenting a positive image of the IM&T Department as part of the Finance & Resource Directorate. To ensure, with other members of the department, that all requests for help, support and advice are recorded through the computerised Service Desk management system. To routinely provide telephone based advice, support and fault diagnosis on IT related matters to Trust-wide users achieving an agreed standard for 1st line fix on phone target. To routinely receive requests for assistance via telephone & e-mail/ Service Desk management software and provide advice, support and fault diagnosis on IT related matters to Trust-wide users as directed by the Head of Information Technology or the IT Helpdesk Manager. Maintains accurate log entries of requests which cannot be dealt with on first contact, recording fault details, contact information and subsequently advise users of subsequent actions to be taken. To provide, with other members of the team, assistance in giving first line technical support and guidance to enable users to solve their own problems. Maintains accurate log entries of contact with resolution details and follow-up information. Device preparation of IT Trust Equipment prior to issuing to staff (Laptops, Desktops and Tablets). Provide support to Trust users in the use and configuration of mobile telephones. Maintain accurate record in regards to mobile telephones To create, delete and maintain user accounts as required following the existing policies. To provide documentation of procedures for the installation and support of desktop systems, Trust-wide applications and associated equipment. To adhere to escalation procedures, promptly escalating unresolved calls as appropriate. To provide support in the installation and configuration of all new desktop devices (including IPT phones, smart phones, PCs, laptops) and associated devices (e.g. printers and scanners) ensuring that the legal licensing requirements are adhered to. To setup, configure and install computer equipment as directed to support projects and initiatives within the Trust. To assist in identifying any desktop issue that may arise (e.g. regarding security, resilience or performance) and report to the IT Helpdesk Manager Provide consultancy to end users and provide recommendations on the most appropriate desktop hardware and software in response to users requests for new desktop IT equipment. Provides quotations following Trust guidelines for procurement purposes. Key Responsibilities 1. Information 1.1 Enhance own performance through continuously developing own knowledge, skills and behaviours to meet the current and future requirements of the job and respond to the learning needs of the Trust. 1.2 Act within acceptable parameters as an employee for the trust, having regard to the applicable Code of Conduct for your role and ensuring own practice is in accordance with Trust policies. 1.3 Maintain own CPD and contribute to own personal development by participating in annual appraisal with line manager, developing a PDP, and actively participating in agreed learning activities and evaluating effectiveness of learning in relation to role. 1.4 Regularly review own practices and makes changes in accordance with current and/or best practice, makes suggestions for improved practice and identifies where other activities affect own practice 1.5 To achieve and demonstrate agreed standards of personal and professional development within agreed timescales. 1.6 To contribute positively to the effectiveness and efficiency of the teams in which he/she works. 1.7 To contribute to a healthy, safe and secure working environment by adhering to health and safety regulations, Trust policies, procedures and guidance. Take necessary action in relation to risks in the workplace including supporting others to manage risks and reporting incidents as necessary. 1.8 To act in ways that support equality and diversity and the rights of individuals, ensuring own practice is in accordance with Trust policies. Identify and take action when own or others action undermines equality and diversity. 1.9 To raise concerns around risk, malpractice or wrongdoing at work, which may affect patients, staff or the organisation, at the earliest reasonable opportunity. 1.10 To abide by the NHS values and the NHS Constitution, all staff must maintain the highest standards of care and service, treating every individual with compassion, dignity and respect, taking responsibility not only for the care you personally provide, but also for your wider contribution to the aims of your team and the NHS as a whole; 1.11 The post holder will be required to adapt to and undertake different or new duties in line with professional and service developments This Job Description is intended as a general guidance to the duties and responsibilities of the post and is not, therefore, exhaustive. It will be subject to review, in light of changing circumstances and in consultation with the post-holder

Keywords : Leeds jobs

Closed Date : 2024-12-18