Job Description:

Job information BOX OFFICE SUPERVISOR from the Company Trafalgar Entertainment, this latest BOX OFFICE SUPERVISOR job vacancy is located in the city Cardiff located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this BOX field have been opened and published up to the specified time.

Job Responsibility:

JOB DETAILS

Job reference

REQ01015

Date posted

06/08/2024

Application closing date

19/08/2024

Location

Cardiff

Salary

Pro Rata Salary of £15,498.16

PackageContractual hours

24

Basis

Part time

Job category/type

Box Office

Job descriptionRole Title Box Office Supervisor Reports to Box Office Manager Hours 24hr Contract Contract Permenant Annual Leave 33 days per annum inclusive of bank holidays. Salary£23,893.00 FTE Pro Rata £15,498.16 Location New Theatre, Cardiff. South Wales ABOUT TRAFALGAR ENTERTAINMENT (TE) Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a premium international live entertainment business focussed on new productions, venue ownership, Performing Arts education, theatre ticketing, the distribution of live-streaming innovative content and the provision of great theatres where people can come together to share in the experience of live entertainment. TE is home to Trafalgar Theatres, The Chiswick Cinema, Trafalgar Theatre Productions, Trafalgar Releasing, Trafalgar Tickets, Stagecoach Performing Arts, Drama Kids/Helen O'Grady Drama Academy, ticketing company London Theatre Direct, Stagedoor, Jonathan Church Theatre Productions, and Imagine Theatre. ABOUT TRAFALGAR THEATRES Trafalgar Theatres is the venue-operating division of TE. We currently operate 16 venues; including 14 in the UK regions; the Trafalgar Theatre in London's West End and the Theatre Royal in Sydney. We're growing fast, we're confident in what we do, and we're ambitious about the future. There's never been a better time to get onboard. We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect. Trafalgar Entertainment aims to connect people through creative, innovative experience by providing inspiring entertainment for everyone for life. At New Theatre Cardiff we are now recruiting for a Box Office Supervisor to join our team. Shifts are flexible/variable and include evenings, weekends, and Bank Holidays. The New Theatre is an exciting, fast-paced environment with a variety of shows, plays, musicals, and comedies. We offer opportunities for advancement with regularly scheduled development training sessions as well as cross-role training. ABOUT THE ROLE We are recruiting a Box Office Supervisor, and the main responsibilities of this role are:

• Effective use and maintenance of the ticketing database and systems.

• Manage ticket requests from companies, charities, promotions, and membership schemes.

• Excellent customer service including dealing with enquiries, booking tickets and maximising sales.

• Communicating with customers regarding group payments, show cancellations and rescheduling.

• Promoting and achieving membership levels.

• Supervising staff and assisting with staff training.

• Covering email enquiries on the Manager's days off.

• Collaborating with all New Theatre staff to achieve company goals and targets.

• Working in line with GDPR, legislation and company policies and procedures.

This is not an exhaustive list of duties, from time to time you may be required to undertake alternative or additional duties; these will be commensurate with your skills, experience, and capabilities. ABOUT YOU We are looking for individuals that as part of team and individually can achieve and deliver our values of excellence, respect, collaboration, and creativity. Your skillset will be varied, but we require candidates to possess:

• Passion for theatre/live entertainment.

• An exceptional eye for detail for written, numeric and verbal communication.

• Willingness to learn new skills.

• Great team spirit.

• Strong communication and listening skills when dealing with colleagues, members of the public, key stake holders and industry colleagues.

• Understanding of health and safety.

• Ability to be flexible to the business needs and work calmly under pressure.

YOUR EXPERIENCE

• Previous experience in working in a theatre or entertainment venue.

• Knowledge of ticketing systems.

• Experience in a customer facing role which includes dealing with criticism and complaints.

• Experience with team leadership and staff training.

Trafalgar Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. For more information about Trafalgar Theatres and New Theatre Cardiff, please visit www.trafalgartheatres.com or www.newtheatrecardiff.co.uk APPLICATION PROCESS Please complete the application Form and submit an up to date CV. Successfully shortlisted candidates will be invited to a face-to-face interview at the venue with our Box Office Manager.

Keywords : Cardiff jobs

Closed Date : 2025-03-23