Job Description:
Job information
Assistant Policy Adviser from the Company
Ministry of Defence, this latest
Assistant Policy Adviser job vacancy is located in the city
Hybrid work in London SWA located in the country
United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate
GCSE . Job Vacancies in this
Administration field have been opened and published up to the specified time.
Job Responsibility:
Details
Reference number
357319
Salary
£28,300 Posts in London will attract the relevant London Weighting A Civil Service Pension with an average employer contribution of 27%
Job grade
Executive Officer
Contract type
Permanent
Business area
MOD - Head Office & Corporate Services
Type of role
Policy
Working pattern
Flexible working, Full-time, Job share
Number of jobs available
1
Contents
Location
City of Westminster, London (region), SW1A 2HB
About the job
Job summary
The claims team is part of the MOD's Directorate of Judicial Engagement Policy (DJEP) which was formed to improve the ability of the MOD to respond to the increasingly complex politico-legal environment surrounding the conduct of past and present military operations.
There is now a growing requirement for DJEP to service an increasing number of complex legal claims on behalf of the MOD. Conflicts in Iraq and Afghanistan and historical operations in Northern Ireland between 1968 and 1998 (known as the Troubles) have generated complex litigation, criminal investigations, public inquiries, as well as a high volume of compensation claims. In 2022/23 the MOD received 6,897 claims and paid out £160M in compensation and legal costs.
MOD operates an office based working approach and along with the rest of the Civil Service, has an expectation of a minimum of 60% office attendance (3 days per week), along with working remotely. This blended working approach allows you to work collaboratively, meet stakeholders face to face, support others and promotes a healthy work life balance.
This position is advertised at 37 hours per week.
Job description
DJEP Common Law Claims and Policy Team (CLCP) requires executive support including accurate and timely allocation of the large number of claims received by email and postal correspondence. CLCP provides the claims management function for the MOD, although the majority of claims received are outsourced to external providers. Claims raising sensitive and reputational issues are managed in-house. Claims received range from employer's liability, public liability and third party motor liability claims.
This business support officer will be responsible for a number of key and varied workstreams including, the annual updating of Defence Instruction Notices (DINs), validating compensation and legal fee payments, managing Periodic Payment Orders working with MOD's forensic accountancy supplier to ensure claimants are paid correctly and on time. The individual will be responsible for organising quarterly stakeholder engagement meetings and regular Policy team meetings and supporting on other policy workstreams.
As part of this role, the successful candidate will have the opportunity to develop confidence in a wide range of complex administrative tasks, develop an understanding of how law works in practice and take part in learning and development opportunities.
Key Tasks and Duties
To manage a broad range of varied casework support activities, including:
- Management of Defence Instruction Notices
- Validating payments on MOD payment systems
- Managing Periodic Payment Orders working with MOD's forensic accountancy supplier to ensure claimants are paid correctly and on time
- Organising quarterly stakeholder engagement and Policy Team meetings
- Filing, labelling, and locating documents within the Sharepoint site
- Supporting the wider claims team with administrative tasks
This list is not exhaustive, and the successful candidates will be required to provide ad-hoc support where and when necessary.
Person specification
Essential criteria:
- Strong written and oral communication skills.
- Previous administrative experience
- Experience of working with Microsoft Office products
- A proven track record of meeting tight and challenging deadlines.
- Understanding and ability to deliver a high-quality administrative service.
- Flexible approach to aid cooperation within and between teams in order to deliver results.
Desirable criteria:
- Understanding of legal and insurance claims.
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Communicating and Influencing
- Working Together
- Delivering at Pace
Benefits
Alongside your salary of £28,300, Ministry of Defence contributes £7,641 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
The post does not offer relocation expenses.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Please Note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
MOD Recruitment Satisfaction Survey - we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours.
Candidates will be assessed at sift and interview stage based on the following behaviours:
Managing a quality service
Communicating and influencing
Working together
Delivering at pace
If a large number of applications are received the sift will be conducted on the Managing a quality service behaviour.
When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk .
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical.
The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name : Samuel.white205@mod.gov.uk Email : Samuel.white205@mod.gov.uk
Recruitment team
Email : DBSCivPers-Resourcingteam3@mod.gov.uk
Further information
Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: , Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: info@csc.gov.uk.
Keywords : London jobs
Closed Date :
2025-08-28
