Job Description:

Job information End User Services Analyst from the Company Bailie Group, this latest End User Services Analyst job vacancy is located in the city Leeds LS located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this End field have been opened and published up to the specified time.

Job Responsibility:

About the role

We deliver innovative technology and solutions that ensure everyone in Bailie Group can work efficiently, safely, and securely every day.

• We support systems which process information assets across a multitude of data classifications
• We oversee IT procurement and IT vendor management for Bailie Group
• We utilize Microsoft technologies like SharePoint, Power Automate, and PowerApps to address business challenges
• We provide value-added services to client-facing teams and clients

About Bailie Group Business Services (BGBS)

Bailie Group is a family-owned group of agencies and consultancies with the collective mission to improve people's lives by sharing knowledge. We want to make a positive difference.

Bailie Group Business Services provides the People, Finance, IT, Compliance and Payroll support functions to the diverse operating companies within the Bailie Group. As a shared services function, we employ a pool of knowledgeable individuals who work collaboratively in a fast-paced environment to provide a critical support function.

You can learn more about the Bailie Group on our website: https://www.bailiegroup.co.uk

Responsibilities

We are seeking a skilled and versatile IT professional to become a valuable member of our forward-thinking Group IT team. You will play a key role in supporting over 400 users across multiple sites.

Reporting directly to the IT Support Manager, you will ensure our ITIL-based IT Service Desk consistently delivers exceptional service. Responsibilities include managing incidents and issues, as well as leading and participating in various IT projects as needed.

We are looking for someone who can

• Ensure incidents and service requests raised in the IT Service Desk are completed within agreed SLA's
• Liaise with Group IT operational capabilities (Digital Infrastructure, Cyber Security & Networks and Business Information), passing incidents, acting upon instructions from capability owners and following up as necessary
• Creation of procedures, processes, and technical instructions
• Ensure IT asset inventories (hardware & software) are correctly maintained
• Undertake daily, weekly and monthly maintenance tasks
• Undertake projects from the IT Support Manager and Head of Group IT as required

Requirements

• Strong knowledge of current Windows desktop and server operating systems
• Understanding of virtualisation technologies including Microsoft Azure technologies
• Good knowledge of Active Directory administration and group policies
• Good knowledge of Office 365 applications and ecosystems
• Good knowledge of current macOS operating systems
• Understanding of network infrastructures, firewall technologies and MFA technologies
• Understanding of system patching & application management technologies (Intune & Jamf)
• Good knowledge of backup technologies (both physical and virtual)
• Good knowledge of Apple devices

It would also be beneficial, but not essential to be/have

• A full, clean driving license is desirable but not essential
• Flexibility to cover support rota 8am to 5pm Mon Fri with occasional out of hours working by prior arrangement where possible
• Must be willing to travel to other office locations (including limited international travel)
• Must be willing to undertake security clearance

This role is available for people with prior experience but we would also consider having a conversation around apprenticeships for someone looking to learn on the job.

Benefits

• 25 days holiday + public holidays
• Company pension and life assurance scheme
• Medicash health plan online GP access, support services & discounted gym membership
• Complimentary fruit, coffee, tea, and Friday drinks at the office
• Wellbeing events/services in Leeds office
• Cycle to work scheme
• Season pass loan for rail & bus travel
• A business focused on professional development and personal growth opportunities
Smart, engaged co-workers and a culture of inclusion, innovation, and opportunity

Hybrid & Homeworking

To ensure the health, safety & wellbeing of our employees we have minimum standards for homeworking environments which must be maintained. Further details available on request.

Our inclusive culture

BGBS positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us.

Recruitment Agency Disclaimer:

Bailie Group (including all operational companies under our parent company CDS, CDS Defence & Security, Newspress & Loop) operates with Preferred Suppliers list for recruitment agencies which are reviewed periodically. When we choose to work with a preferred supplier, this supplier will be invited to support us in sourcing candidates for specific roles (submitted via a secure online portal).

Bailie Group (including all operational companies under our parent company CDS, CDS Defence & Security, Newspress & Loop) only pay agency fees where an authorised member of the HR/Recruitment team has provided prior instructions to the recruitment agency to work on our behalf with reference to a particular role. We do not accept unsolicited speculative CVs from recruitment agencies. Receipt of unsolicited CVs via email or any other online platforms does not imply an introduction to Bailie Group (including all operational companies under our parent company CDS, CDS Defence & Security, Newspress & Loop); therefore, no ownership of such candidates will be given. In the event that recruitment agencies submit unsolicited speculative CVs, we retain the right to contact, pursue and hire these candidates directly and consider them for current/future vacancies without any financial obligation to the recruitment agency in question. This will also apply to any CVs sent directly to line managers. Should you wish to be considered as a preferred supplier in the future or feel you have a niche skill set you can help with, then please send some company information to Recruitment@Bailiegroup.co.uk

Naturally, we receive a high level of interest from recruitment agencies, and as such, we will only contact you should we wish to discuss this further, please reframe from sending multiple emails. Submission of any unsolicited speculative CVs to Bailie Group (including all operational companies under our parent company CDS, CDS Defence & Security, Newspress & Loop) will be deemed evidence of full and unlimited acceptance of this statement.

Keywords : Leeds jobs

Closed Date : 2024-12-04