Job Description:

Job information NMN Scheduler from the Company Mitie, this latest NMN Scheduler job vacancy is located in the city Birmingham B located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Healthcare field have been opened and published up to the specified time.

Job Responsibility:

Scheduler

• T2 Trinity Park, Bickenhill Lane, Birmingham B37 7ES
• Full-time, rotating shift pattern.

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

Job Description

The Scheduler will manage the overall activity of the national engineering teams and the jobs which have been passed to the NMN for delivery.

Within the NMN the Service Delivery team will, using the latest scheduling software, manage the delivery of jobs allocated to the NMN for delivery. The Scheduler will, using the systems and processes, ensure that the correct engineering resource is deployed to achieve first time fixes for customers. This will range from using internal national engineers to subcontractors as appropriate, with the aim of ensuring that the job is attended within the specified SLAs. Once attendance has been met the Scheduler will also manage the completion of the job as well as ensuring that all parts and materials are accounted for and all required documentation is completed.

This position will be contracted to work into the evening and at shift pattern of 7am-7pm Monday to Friday.

This role is based in our new office near Birmingham International airport and a 5 minute walk from the train station.

Responsibilities

As the Scheduler you will respond and allocate to reactive and planned works to appropriate resources, paying attention to location, expertise and response targets. You will need to ensure that the engineer days are optimised to drive maximum productivity from the team and monitor engineer travel and activity and respond to any issues as required. Sometimes this role will also require you to arrange third party attendance, raising appropriate Purchase Orders and Work and escalate issues with specific jobs, clients or engineers promptly. A key part to this role is ensuring all jobs are responded too in a timely manner and there are full audit trails which are maintained and evidenced where required.

About the person

• Have experience working within a service delivery or contact centre.
• Possess strong IT skills.
• Have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and performance managers and third party suppliers.
• Work effectively under pressure within a busy and diverse environment.
• Show a creative approach to analysing and solving problems using technology and reported information.
• Adhere to process and compliance requirements.
• Work well as part of a team.
• Please note this position is dependent upon the successful candidate passing BPSS security clearance.

Keywords : Birmingham jobs
Closed Date : 2025-08-31