Job Description:
Job information
HR Operations Team Leader from the Company
Department of Health and Social Care, this latest
HR Operations Team Leader job vacancy is located in the city
Hybrid work in London located in the country
United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate
GCSE . Job Vacancies in this
Recruitment field have been opened and published up to the specified time.
Job Responsibility:
Details
Reference number
367335
Salary
£32,188 London £36,244 - Leeds £32,188 A Civil Service Pension with an average employer contribution of 27%
Job grade
Higher Executive Officer
Contract type
Permanent Loan Secondment
Length of employment
This role is being advertised on a permanent basis. If preferable, Loan or Secondment options will also be available for existing Civil Servants (Loan) and applicants from accredited NDPBs or any other employer (Secondment).
Business area
DHSC - Group Operations - HR Services
Type of role
Human Resources
Working pattern
Flexible working, Full-time, Job share, Part-time
Number of jobs available
1
Contents
Location
Leeds, London
About the job
Job summary
In the Department of Health and Social Care, we are proud of our purpose - to enable everyone to live more independent, healthier lives for longer. To achieve this, and create a great place to work, we have four values: we are inclusive, we constantly improve, we challenge, and we are agile. If this sounds like an environment you would like to work in, we would love to hear from you.
HR Services is a fast paced, varied and demanding area of work with a team which puts their customers at the heart of what they do. We work with multiple stakeholders across the Department, from employees, managers, HR colleagues and business areas, to third-party providers such as CGI and Government Recruitment Service. We are dedicated to creating a high-performance culture continually establishing and embedding new ways of working to ensure continuous service improvement.
Job description
This is a customer-focused operational delivery role, offering a fantastic opportunity to have a significant impact on the way we deliver HR services across the organisation.
As an HR Operations Team Leader, you will lead a small operational team delivering and coordinating employee life cycle changes. You will be part of the wider HR Operations team, responsible for delivering a range of employee services across the DHSC. Our role is to:
- Provide an onboarding service covering pre-employment checks, issuing contracts of employment or loan/secondment agreements.
- Support and manage all employee life cycle changes from hire to retire, including changes in role, hours, pay and allowances, contract extensions, and a range of reasons for leaving.
- Maintain employee records using our HR system (Dynamics 365), and other record management tools.
- Provide advice to managers and employees on HR policy, and work with HR colleagues to resolve complex queries.
- Continuously review Department wide processes to improve the efficiency of the employee experience.
The key responsibilities include:
- Lead a small team and manage the overall delivery of transactional activities relating to employee movements and life cycle changes.
- Work with HR and Finance colleagues to answer queries and resolve issues which cannot be answered using existing policies and processes, escalating to senior colleagues where necessary.
- Provide guidance to employees and managers on HR policy and practice, particularly in relation to onboarding, promotions, employment contracts, and electronic HR records.
- Ensure the transactional activity and guidance delivered is aligned and compliant with relevant DHSC and Civil Service policies, procedures and legislation.
- Utilise data monitoring tools to anticipate and plan for peaks in transactional activity. Set development objectives for team members aligned with capability gaps, and wider team training plans. Support individuals to develop and achieve objectives through regular performance conversations.
- Accountable for data integrity in the HR and Payroll systems, ensuring transactional activity delivered by the team is compliant with quality assurance and control mechanisms in place.
- Be responsible for accurate record keeping and data management ensuring team members maintain HR casework folders, databases and team performance trackers in line with HR Services guidance.
- Develop and maintain relationships with multiple stakeholders to share information, resolve problems and ensure efficient delivery of transactional activity. These include staff, line managers, HR teams and third-party providers such as Government Recruitment Service, Hitachi and CGI.
Person specification
Key skills and experience required for the role
- Proven track record of working in a high performing HR operational team with a strong focus on customer service, efficiency, and process improvement.
- Experience of managing, supervising, training or upskilling colleagues in a fast-paced environment.
- Ability to deal with complex queries and challenging issues, including sourcing information, working through problems, prioritising workload and re-allocating to colleagues where necessary.
- Resilience and flexibility to work at pace, and prioritising competing demands to meet deadlines.
- Excellent communication skills both verbal and written, together with strong systems and IT skills including Microsoft Excel.
- Ability to assimilate significant and complex information quickly, basing decisions on evidence and facts.
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Delivering at Pace
- Seeing the Big Picture
- Developing Self and Others
Benefits
Alongside your salary of £32,188, Department of Health and Social Care contributes £8,690 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Your normal place of work will be your contractual primary workplace, usually either London or Leeds. Within DHSC we offer non-contractual hybrid working. The expectation at present is a minimum of 60% of your working time spent in the office, enabling in person interaction and collaboration, and enhancing team working, learning, and support.
You will be asked to express a location preference during the application process. Please be aware that this role can only be worked in the UK and not overseas and some travel may be required across the DHSC estate.
Opportunities for some working from home may be available; other flexible working options may be discussed with the hiring manager in line with individual circumstances and business need.
There are a limited number of DHSC colleagues who have existing agreed homeworking contracts resulting from Our Future Estate Programme 2023-2024. Colleagues covered by these arrangements are eligible to apply for this role whilst continuing their agreed existing home working arrangement. Occasional travel to DHSC offices or other locations may still be required according to business need. Travel and subsistence will be provided in line with the pre-agreed homeworker arrangements.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
Applications will be sifted W/C: 09/09/2024
Interview date: W/C 23/09/2024
Interview location: By video
Further details and interview slots will be released to candidates who are successful at sift.
An initial sift based on CVmay be held if a large number of applications are received. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.
Please use your CV to set out your career history, highlighting specific responsibilities and achievements that are relevant for this role. These can be found in the ‘key skills and experience required for the role' section of the advert.
Please also include a list of your relevant qualifications.
Please use your personal statement to outline how you meet the key skills and experience required for the role as set out in the job advert using no more than 1000 words.
At interview candidates will be assessed on Behaviours, strengths and experience.
To find out more about working in the department please visit our page on the Civil Service Careers Website https://www.civil-service-careers.gov.uk/departments/working-for-the-department-of-health-social-care/ and to find out more information on how to apply visit the Civil Service Careers Website https://www.civil-service-careers.gov.uk/how-to-apply/
Applicants who are appointable but were not successful in appointment to this vacancy, may be held on a reserve list for up to 12 months, and contacted if similar vacancies become available.
Please be aware that some travel may be required across the DHSC estate.
Please note that applicants will require BPSS clearance.
Further Information
A reserve list may be held for a period of 12 months from which further appointments can be made.
Any move to DHSC from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Reasonable Adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via dhscrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the ‘Assistance required' section in the ‘Additional requirements' page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.
This role is being advertised on a permanent basis. If preferable, Loan or Secondment options will also be available for existing Civil Servants (Loan) and applicants from accredited NDPBs or any other employer (Secondment). Prior agreement to be released on a loan basis must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return.
Terms and Conditions
Candidates should note that DHSC's Terms and Conditions of employment changed from 1 October 2013. It is the candidate's responsibility to ensure they are aware of the terms and conditions they will adopt should they be successful.
New Entrants to the Civil Service
New entrants appointed in grades AA to G6 will receive DHSC's modernised terms and conditions:
- Annual Leave: 25 days on entry rising by one day for each completed year of service to a maximum of 30 days and pro-rata for part-time staff
- Privilege Leave: 1 day - for the King's birthday
- Hours of Work: 37 hours (net) per week for full time staff in all geographical locations, including London and pro rata for part-time staff
- Occupational Sick Pay (OSP): one month full pay/one month half pay on entry, rising by one month for each completed year of service to a maximum of five months' full pay and five months' half pay
- Mobility: Mobility clause in contracts allow staff to be mobile across the Civil Service
- Probation: 6 month probation period
Existing Civil Service staff transferring from another Government department, on either level transfer or promotion
All staff moving to DHSC will transfer onto DHSC's modernised terms and conditions (as outlined above).
Existing DHSC staff, appointed on promotion
If DHSC's modernised terms and conditions are already held, the employee will retain those terms and conditions. If DHSC's pre-modernised terms and conditions are held, the employee will transfer onto DHSC's modernised terms and conditions (as outlined above).
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
Apply and further information
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name : Stian Kallestad Email : Stian.Kallestad@dhsc.gov.uk
Recruitment team
Email : dhscrecruitment.grs@cabinetoffice.gov.uk
Further information
If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact the DHSC Central Recruitment Team at DHSCrecruitment@dhsc.gov.uk If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: https://civilservicecommission.independent.gov.uk/contact-us/
Keywords : London jobs
Closed Date :
2025-11-07
