Job Description:

Job information ITSM Knowledge Manager from the Company ASDA, this latest ITSM Knowledge Manager job vacancy is located in the city Hybrid work in Leeds LS AD located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Engineering field have been opened and published up to the specified time.

Job Responsibility:

Job Title

ITSM Knowledge Manager

Location

Asda House

Employment Type

Full time

Contract Type

Permanent

Hours Per Week

37.5

Salary

Competitive salary plus benefits

Category

End User Support

Closing Date

24 October 2024

Your Role

Leads the newly established Knowledge Management practice and oversees provision by the strategic partner and operational execution across Technology . The role sits within the Service Portfolio Operations function and sets the bar for the introduction of best practice in line with tech-wide transformation goals.

The Knowledge Management practice works across Technology as its outputs and activities are consumed and executed in a matrix, federated fashion by all production support teams, whether in house or external. Works closely with the strategic partner to design/establish the new practice and define operational standards, procedures and reporting to support performance, data integrity and compliance.

Directs, governs and assures delivery of the outsourced services to the levels defined. Expertise and experience working alongside and/or overseeing large strategic IT partners on an operational level is essential.

About You

Comprehensive expertise in the ITSM Knowledge Management is required in both a strategic and tactical capacity together with a good appreciation of Service Management methodology, process and tooling (using Service.Now) in line with ITIL/ISO best practice.

Good insight into interaction and integrations across the Service Value Chain is essential.

The candidate will have gained their experience working in a complex, high volume, highly structured IT environment, governed by metrics, KPIs, service levels and management controls.

Work Where it Works

Our hybrid way of working gives you the choice to work where it works. This enables you to chose where you'll be the most effective. It offers a mix of working from home and in an office environment that works best for you and your team.

You will also get an excellent benefits package including; -

• Discretionary company bonus

• £5,700 company car or car allowance
• Company pension up to 7% matched
• 10% colleague discount, free parking and many additional rewards.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves Keywords : Leeds jobs
Closed Date : 2025-12-05