Job Description:

Job information Remote Customer Advisor from the Company Eckoh UK Ltd, this latest Remote Customer Advisor job vacancy is located in the city Remote in Hemel Hempstead HP HN located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Freelance field have been opened and published up to the specified time.

Job Responsibility:

Eckoh is a market leader of Customer Engagement Security Solutions, supporting an international client base from our offices in the U.S. and the U.K. Our mission is to set the standard for secure interactions between consumers and the world's leading brands. Our innovative products build trust and deliver value through exceptional experiences, by removing customer's sensitive personal and payment data from client's contact centres and IT environments. They provide merchants a simple and effective way to reduce the risk of fraud and data breaches, become compliant with security regulations, as well as enhance their brand and increase customer satisfaction. Our large portfolio of clients, which includes many of the Fortune 250, come from a broad range of vertical markets including healthcare, retail, hospitality, financial services, and utilities.

The Role

We are looking for part-time Customer Advisors to join our team providing an excellent level of customer service to each customer that contacts us. With a variety of clients and call types, we specialise in inbound secure payments and great customer service, along with using our knowledge and expertise to ensure the customer has the best experience possible including offering additional related products they may be interested in. As a Customer Advisor your calls will be varied, with multiple clients receiving different types of calls, ranging from a simple payment or a lost property enquiry, to a booking or a booking amendment.

We have a portion of the team working from our Head Office in Hemel Hempstead, as well as many of the team working remotely from areas across the country. Regardless of your working location everyone feels part of one team, with employee engagement playing a key role in our way of working.

Key Functional Responsibilities

• Handling every customer contact with professionalism and courtesy.
• Displaying positivity, patience, compassion, empathy, and humanity to customers.
• Awareness of PCI-DSS Compliance and GDPR and the impact this has on handling customer data and payments (training provided).
• Paying attention to detail, ensuring accuracy with all customer data.
• Utilising excellent service to upsell related products.
• Maintaining knowledge of products, processes, offers and promotions utilising our Knowledgebase, training materials and regular update communications sent.
• Computer literate and able to use a variety of systems.
• To provide valuable feedback from both yourself and our customers that might improve the experience.

Skills and Experience

If you're a people person with a positive and engaging attitude, and enjoy helping others, you'll be a great fit for this role.

We provide comprehensive training, though customer service experience is advantageous. You will be supporting customers whilst you navigate systems, the ability to multi-task in such manner is essential. As you will be working remotely, the ability to troubleshoot common every day technical issues is desirable.

Our Culture

Our values sit at the heart of the culture at Eckoh:

We encourage and support everyone to grow with Eckoh.

We challenge, listen, and are open minded to change and suggestions from others.

As trusted advisors, we use our knowledge to solve challenges and deliver the best for our clients.

We take personal ownership to strive for excellence in whatever we do.

We are welcoming, embrace diversity and respect each other in a spirit of true humanity.

Hours and Shifts

We work on flexible schedules, but you'll always be provided with two weeks' notice for your shifts. When you start with us, we agree between which times you are available each day, and up to how many hours you can work. We'll fit your shifts within those times every week, up to your maximum hours. We are seeking advisors who are able to work variable shifts, including Saturdays (peak time), we can accommodate anything from 12 to 20 hours per week on a variable shift pattern.

Additional availability and flexibility during your training period may be required.

Benefits

• Flexible schedule - We're open from 9am -10pm Monday-Sunday so we can offer some flexibility with schedules.
• Referral bounty program
• Regular company and team events
• Health and wellbeing programmes
• Remote working
• Discretionary annual bonus
• Monthly performance incentive bonus
• Employee recognition scheme with cash prize
• 33 days annual leave pro-rata (including bank holidays), increasing with tenure, plus an extra day off to celebrate your birthday
• Learning and development opportunities available

Our Vision

We care about making the world secure and we believe everyone should be able to trust every brand and engage without risk.

Join Us!

Eckoh is full of friendly, energetic, innovative, and creative individuals, who are proud to be a part of our unique success story. So, if you want to join a fantastic team, dedicated to delivering a world class service to enterprise level clients, then you should consider working here at Eckoh.

Job Type: Zero hours contract (fixed weekly hour contracts offered internally when available)

Salary: Up to £12.10 per hour

Keywords : Hemel Hempstead jobs
Closed Date : 2025-12-12