Job Description:

Job information Operations and Client Support Executive from the Company Bubblegate, this latest Operations and Client Support Executive job vacancy is located in the city Ashford located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree . Job Vacancies in this Maintenance field have been opened and published up to the specified time.

Job Responsibility:

Operations and Client Support Executive

Job description

We're looking for a bright, enthusiastic and people-focused person to join our team. You'll be helping to manage design and software development projects, building and maintaining client relationships, and providing support to users of one of the UK's leading online clinical record systems.

We're a small but fast-growing software and design agency (currently a team of seven) located in beautiful countryside between Folkestone and Canterbury. We specialise in producing software, websites and marketing materials for a wide range of clients including major international pharmaceutical companies, trade associations, insurance brokers, and public affairs consultancies. Many of our clients are from overseas.

In addition, we own and maintain Qunote (www.qunote.com), one of the UK's leading cloud-based SaaS platforms allowing private practice Case Managers, Occupational Therapists, Psychotherapists and the like to keep their patient data, record their clinical notes in a secure environment and do their billing. As part of the Qunote Operations team, you'll be providing support to existing clients and helping to onboard new ones. You'll also help to define the product roadmap and develop new feature specifications, You'll assist with marketing campaigns and exhibit the system at industry events.

Responsibilities

You'll have help, and we'll give you training but your main day-to-day responsibilities will include:

• Providing excellent customer service across phone, email and video calls. You'll be the first point of contact for client enquiries, requests and reports of issues.
• Demoing our online documents record system ‘Qunote' to prospective clients, onboarding new clients, and providing support to existing clients using the system.
• Working with colleagues to help define software product roadmaps, overseeing product functionality improvements, and assisting with QA testing prior to go-live.
• Presenting to prospective clients, exhibiting at industry conferences, and assisting with marketing activities.
• Supporting the Head of Operations to maintain the company's Information Security Management System.
• Providing general administrative support to the business, including maintaining internal project management system and basic bookkeeping.

What you'll need

• Preferably, but not essentially you'll be a graduate
• You'll have a passion for providing fantastic customer service
• You'll be tech-savvy
• You'll have excellent communications and writing skills, with an ability to explain complex concepts. You'll need a friendly telephone manner and ability to build rapport
• You'll have an analytical mind and excellent problem-solving skills
• You'll have strong organisational skills when working on multiple projects and systems
• You'll have a proactive, can-do attitude, and the initiative to develop new skills and knowledge
• You'll have an ability to work under pressure and to tight deadlines.

The Offer

We're offering an initial salary of £25k p.a. and a 5% contributory pension, 20 days' annual leave plus bank holidays and a day off on your birthday. You'll be encouraged to develop your skills set, with funds provided for you to undertake relevant external courses or training programmes. There's plenty of scope for development.

The position is predominantly office based.

We're based in a beautiful location out in the countryside and there's no public transport, so you'll need a driving licence and vehicle and to live within reasonable commuting distance.

Please apply with a copy of your CV to roger@bubblegate.co.uk.

Job Type: Full-time

Pay: £25,000.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Ashford: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's (preferred)

Work Location: In person

Keywords : Ashford jobs
Closed Date : 2026-01-11