Job Description:

Job information Parks and Grounds Support Assistant from the Company NORTH YORKSHIRE COUNCIL, this latest Parks and Grounds Support Assistant job vacancy is located in the city Harrogate located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Parks field have been opened and published up to the specified time.

Job Responsibility:

Salary: £24,310- £25,183 per annum Grade: CD Contract: PermanentHours: 37 hours per weekLocation: Harrogate and Surrounding AreaWeekend Working: YesOur Service: We are looking to recruit a Parks and Grounds Support Assistant to support across a variety of services throughout the commercial services team, within Parks and Grounds. The post holder will assist with the daily running and operations of the games in parks/kiosks/nursery facilities across the Council as well as supporting the delivery of the events and markets. They will reply to customer queries and requests, support with service resilience and provide financial support to the team with raising of POs and invoices for the service areas. The Role: To support the commercial team and being able to travel to different locations to deliver customer facing roles - from kiosks, markets delivery, supporting with events and stewarding, and providing resilience when staff are off. The post holder would be required to support across the whole district, this may mean working outside in all weathers. The post holder will be conversing with members of the public and businesses daily. You will be:

• Supporting the markets operations, providing resilience if the markets officers are off (currently have 7 markets across the district)- this will mean working with the traders and members of the public to ensure the market is run smoothly and safely.

• Taking payments, completing refunds, and be the first port of call for the customers when on site. They would need to have an understanding of how the markets run as they will be doing the role of market officer IF the market officer is off. Including ensuring the market plans have been adhered to.

• Stewarding at events in parks and open spaces - this is on an adhoc basis. Support the events officer with administrative work as well as stewarding. Stewarding would be when the events are on so up to 5 times a year.

• Providing customer service within Parks, including games, refreshments kiosks and paddling pools which includes manning the kiosks / tills, taking payments, and dealing with customer queries. This is on an ad hoc basis to cover staff absence or leave.

• You will support with financial systems by raising purchase orders and invoices.

• Operating till systems in line with Council processes and procedures.

• Operational cover across all sites as required, from covering the market (as above) to supporting with the events. Events support includes financial support, attending events to ensure that they are set appropriately and stewarding events the Games facilities.

Job role:

• Manage the generic inbox of the Commercial team, responding to customer enquiries about all elements of commercial activity in Parks and Grounds open spaces.

• Liaises with the Customer Service Unit, and colleagues within the Commercial Services Team, and wider Parks and Grounds Service around more complex queries in order to develop a response.

• Ensures any invoices applicable to the running of the service are raised and the debt is managed following the council's financial policy.

• When required, to cover services within Parks and markets the post holder will be responsible for cash handling and card payments.

What you will bring: To be successful you will have a proven track record of great customer service. Have an understanding of commercial services and be able to keep records of transactions. A good general education showing experience of literacy and numeracy skill. You should be able to demonstrate recent experience of working within a customer service role. You must be able to use a variety of IT systems including but not limited to Microsoft Office, word, excel, power point. As the role covers the district you will require a full driving license. For more information or an informal discussion please contact Karen Mills, Karen.Mills@northyorks.gov.uk Key Dates: Closing date: 6th April 2025 Key Documents: Job Description Total Rewards Brochure

NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies. We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment. North Yorkshire Council (NYC) advertise vacancies on behalf of schools and external organisations (third parties) in North Yorkshire. NYC are not responsible for the recruitment/employment practices of third parties and accept no liability in relation to the vacancy and any subsequent recruitment/employment processes. Enquiries regarding the vacancy or practices should be made directly with the third party.

North Yorkshire Councils' purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other's contributions; we therefore welcome applications from individuals of all backgrounds.

North Yorkshire Council are committed to the health and safety of our employees and of others including the general public. It has a responsibility to ensure employees who hold a position that is deemed to be safety critical as it requires the performance of duties which are directly related to the safe operation or security of a facility, piece of equipment or vehicle, handling of chemicals or work at height or in confined spaces and which, if not performed properly, could result in a serious safety risk or environmental hazard to employees, a facility or the general public , do not attend work whilst under the influence of drugs or alcohol. Individuals offered employment with North Yorkshire Council will be subject to the Workplace Substance Misuse policy. For safety critical roles as detailed above, random alcohol and drug testing may take place during the course of employment.

Parks and Grounds Support Assistant

Location: Harrogate Area

Town: Harrogate

Salary: £24,310 - £25,183 per annum

Posted: 14/03/2025

Closing date: 06/04/2025

Closing time: 23:59

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Keywords : Harrogate jobs

Closed Date : 2025-04-14