Job Description:
Job information
Service and Installations Administrator from the Company
Warrior Doors Ltd, this latest
Service and Installations Administrator job vacancy is located in the city
Birmingham B located in the country
United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate
GCSE . Job Vacancies in this
Service field have been opened and published up to the specified time.
Job Responsibility:
Job Purpose:
Warrior Doors designs and manufactures the industry benchmark in high security doors; they are highly technical and bespoke products. Reporting directly to the Service & Installations Manager, this versatile role is responsible for providing administration support to the Service & Installations Manager and the wider Service & Installations Team. This is an opportunity for someone organised, personable, motivated, and proactive to help the position grow, evolve, and make it their own.
Although reporting to the Service & Installations Manager, this role will need to interact and liaise directly with the business owners, other department Managers, Customers, and the Installation teams out on site, so this role demands a high level of capability, versatility, organisation, and confidentiality.
All work must be carried out in accordance with the ISO 9001 quality management system standards and procedures in place.
Key Responsibilities:
Effective allocation of resources to ensure all installations are completed on time, to include people, equipment, equipment hire, and vehicles, utilising the relevant in-house software to its full potential.
Implement, communicate, control and monitor the installation schedule, review and adjust the schedule where needed.
Effectively communicate any problems that may impact completion of an installation.
Always deliver exceptional customer service
Proactively and efficiently manage the diary of the Service & Installations Manager.
Provide administration support primarily for the Service & Installations Manager and Installation Teams, where required.
Utilise the problem reporting software for effective reporting and resolution of any issues.
Support the Installation Teams to ensure they have everything they need to carry out the highest quality installations.
Identify installations with an Automatic Operator for the Sales team to contact about Service Plans.
Organise and schedule post installation activities such as repairs and call outs, feeding back information on original installation failures.
Responsible for maintaining service agreements on an annual basis and booking service visits when due.
Ensure all site paperwork is completed correctly by the Installations Teams, on a daily basis.
Ensure sufficient photographs and/or videos are uploaded and available for all installations and call outs.
Support new starters into the business by ensuring they have a fuel card, and driver Dallas key, where applicable.
Manage and organise company vehicles to ensure they have appropriate tax, MOT, servicing, insurance, with minimum time off the road and disruption to the business.
Manage parking charges, appealing where appropriate.
Ad-hoc admin tasks:
o Booking hotels for installation overnight stays.
o Following up on required Installer paperwork.
o Answering telephone calls and directing any complaints to the right person.
o Keeping the van board up to date.
Maintain confidentiality of sensitive or personal information you are given access to.
Responsible for achieving monthly targets and KPI's, as agreed.
Other Responsibilities:
Follow the business processes in place within Warrior Doors and make recommendations for improvements to the process owner.
Responsible for ensuring that systems and programmes used hold accurate and up to date information at all times.
Identify future cost saving and efficiency improvement ideas.
Keep systems and procedures within your area accurate and up to date.
Ensure all paperwork is to the company standard and available in a timely manner.
Adhere to all company policies and procedures.
As a medium sized business, it is important you are prepared to roll your sleeves up and help wherever needed to support the Customer or the Company.
Adhere to our Health & Safety guidelines and those of the Health & Safety Act 1974.
Key Accountabilities:
- Accountable for the correct allocation of resources to ensure all installations are completed on time, to include people, equipment, equipment hire, and vehicles, utilising the relevant in-house software to its full potential.
- Accountable for the effective management of the Service & Installations Manager diary.
- Accountable for ensuring all company vehicles are taxed, serviced, insured, and MOT'd.
- Adhering to company policies and procedures.
- Following the business processes in place and making recommendations for improvements.
- As the business reviews and updates its processes and working practices, be flexible to embrace any changes or new ways of working.
- Carrying out the role with honesty and integrity, whilst demonstrating the company values, and with the company's best interest at heart.
PERSON PROFILE
Essential
Preferred
Education:
· GCSE or equivalent in English & Mathematics is required.
· C Grade or above.
Experience:
· Minimum 2 years in an administration role.
· Experience of working in a fast paced, multi-tasking, highly pressured role.
· Experience of working within agreed targets, KPI's, and deadlines.
· Good Microsoft Office skills.
· Experience in a combined office and factory environment.
Technical Skills & Knowledge:
· Experienced and proficient in using Microsoft Office software.
· Organisational skills and ability to prioritise tasks effectively.
· Comfortable with technology such as smart phones and laptops as well as software to support effective communications such as Teams or Zoom.
· Strong accuracy and attention to detail.
· Effective in producing reports.
Attributes:
· A friendly people person with excellent communication and skills.
· Focus on timely delivery of results and able to work effectively in a fast-paced environment.
· Able to work under pressure, juggling multiple tasks with tight deadlines whilst remaining calm and effective.
· Self-motivated.
· A driven person, passionate about efficiency and a team player who will embrace and demonstrate our values and culture.
Job Types: Full-time, Permanent
Pay: £28,000.00-£30,000.00 per year
Benefits:
Schedule:
Language:
Work Location: In person
Keywords : Birmingham jobs
Closed Date : 2025-04-14
