Hub Engagement Coordinator

Job information Hub Engagement Coordinator from the Company City and County Healthcare Group Ltd, this latest Hub Engagement Coordinator job vacancy is located in the city Southwark. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Engineering field have been opened and published up to the specified time.

Job Description :

Company Description

Hub Engagement Coordinator

Location: Southwark, London

Salary: £28,755 per annum

Are you passionate about supporting both service users and care professionals to ensure high-quality care? Join City & County Healthcare Group as a Hub Engagement Coordinator and play a vital role in enhancing the well-being of those at the heart of our services.

At CCH Group, we blend national strength with local expertise, delivering 1.5 million hours of care each month across 260+ locations.

In this role, you will be responsible for engagement and wellbeing calls, managing incidents and feedback, and ensuring compliance with governance policies. Your work will contribute to a safe, responsive, and people-focused care environment, helping to maintain and improve service quality.

If you have experience in healthcare, strong communication skills, and a proactive approach to engagement and compliance, we’d love to hear from you!

What We Offer:

• Leadership Opportunities: Grow your career with a trusted sector leader.
• Team Development: Build and develop a high-performing care team.
• Ongoing Support: Access top-tier experts and innovative systems.
• Recognition: “Extraordinary Care Awards”—monthly recognition of outstanding contributions by our care professionals and branch teams, culminating in prestigious regional and national award ceremonies. Over 300 individuals are honoured each month.

Job Description

What You’ll Do

As a Hub Engagement Coordinator, you will play a key role in supporting both service users and care professionals, ensuring that care delivery is safe, responsive, and person-centred. Your responsibilities will include:

• Employee Engagement: Conduct well-being and engagement calls with Care Professionals, ensuring their concerns are addressed and offering support where needed.
• Supervisions & Feedback: Carry out regular supervisions and share positive feedback to recognise outstanding care.
• Customer Engagement: Conduct Voice of the Customer surveys, gathering valuable feedback to improve care services.
• Incident & Compliance Management: Oversee incident reporting, medication errors, and missed visits, ensuring they are documented and resolved appropriately.
• Governance & Compliance: Monitor compliance, ensuring Care Professionals are up to date with supervisions, DBS checks, and training.
• Reporting & Collaboration: Provide regular reports to the Care Manager and escalate any concerns to help drive service improvements.

Qualifications

What You’ll Bring

We are looking for someone with strong communication skills, a proactive approach to engagement, and a passion for delivering high-quality care. To be successful in this role, you will have:

• Experience in healthcare or social care, with a focus on care delivery and service quality.
• Strong people skills with the ability to engage effectively with service users, care professionals, and families.
• The ability to handle sensitive situations with professionalism and empathy.
• Excellent organisational and problem-solving skills, with attention to detail in documentation and reporting.
• A proactive and positive approach to team collaboration and customer service.
• The ability to remain calm under pressure and manage complex situations with confidence.

If you are passionate about engaging and supporting care professionals while ensuring high standards in care delivery, we would love to hear from you!

Additional Information

Who We Are:

At CCH Group, our vision is to become the best place to work in care. Our mission is to expand our reach so that those in need of care are never forgotten or alone. We achieve this by nurturing our people, elevating their roles in society, and transforming lives together.

Our Values:

• COMMUNITY: We are stronger together. One team building a culture where our customers and people thrive.
• COURAGE: We boldly shape a better future, tackling challenges head-on.
• HEART: We are passionate and dedicated—we love what we do because what we do matters.

Ready to Take the Next Step?

Apply today and become part of a team that’s transforming lives, one person at a time.

CCH Group is an Equal Opportunities Employer and a proud member of the Home Care Association, adhering to their Code of Practice.