Outpatient Booking Officer

Job information Outpatient Booking Officer from the Company Frimley Health NHS Foundation Trust, this latest Outpatient Booking Officer job vacancy is located in the city Camberley GU. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Healthcare field have been opened and published up to the specified time.

Job Description :

The post holder will be responsible for booking outpatient appointments over the Trust sites. They will have an active role in the implementation, as well as ongoing monitoring of both new and existing appointments systems. The post holder will assist with meeting Trust targets. The post holder will be required to offer very high customer service skills for patients and both internal and external staff. Previous applicants need not apply To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust To ensure all patients and visitors are treated with dignity, respect and empathy at all times To deal with patients in a polite and respectful manner complying with their requests where possible To respond in a timely fashion to all administrative duties within the team Assist and be pro-active in all modernisation projects that concern the team and improve patient pathways To be multi-skilled in your working role and able to assist in all areas of the department as and when required To ensure strict confidentiality is maintained at all times in respect of correspondence received in the department and in accordance with Trust policy To adhere to the Trust Access Policy when patients do not keep appointments or wish to delay appointments or treatment To liaise with the team leader to provide a high quality empathetic service and highlight any problems, working together as a customer focused team to solve issues that may arise To adhere to the Trust values of being committed to excellence, working together and facing the future Follow all Trust and local policies and procedures at all times To deal with patient/staff complaints in a professional manner and try to resolve the issue before they become formal Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users. Frimley Health Trust benefits on Vimeo Please see attached job description for all key and main responsibilities for this position which is detailed in depth