Job Description:

Job information Timesheet Clerical Assistant from the Company University of Kent, this latest Timesheet Clerical Assistant job vacancy is located in the city Canterbury located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Administration field have been opened and published up to the specified time.

Job Responsibility:

If you are a fast learner with excellent interpersonal skills, attention to detail, can demonstrate exceptional customer service, and are able to manage multiple responsibilities at once, this temporary, exciting and rewarding role could be ideal for you.

You will work as part of a busy Accommodation team, responding to email and telephone enquiries, administering room allocations, and supporting the Accommodation Office and its call centre during the UCAS Clearing process in August 2025.

One part-time and two full-time roles are available from 1 June 2025 until 31 October 2025; applicants must be able to work until 31 October 2025.

The full time hours are up to 35 hours per week, and the part time role will be for 17.5 hours per week, from 9am to 5pm. These will usually be completed Monday to Friday, though there will be occasions in July, August and October when you will be required to work weekends. This is a Timesheet role so hours will vary and are not guaranteed. Hourly rate £13.75.

As Clerical Assistant you will:

Have excellent customer service skills to respond to the wide variety of accommodation and university complaints that may arise for service users. You will sometimes have to represent the organisation individually when responding to a complainant.

Supervise the operation of the five week Clearing Call Centre operation in August and September.

Have a good knowledge and understanding of procedures and policies relevant to the role to be able to respond to a wide range of enquiries whilst recognising when it is more suitable to refer to someone else for specialist advice.

Manage multiple requests for information or dealing with several customers politely and professionally. Able to manage multiple interruptions to their work.

Be able to cope with difficult situations or dissatisfied people in person or on the telephone with patience and diplomacy.

Work both independently and also in a team environment in a busy office in a calm methodical manner with a commitment to accuracy and attention to detail. Needs to use own initiative, planning own workload deciding what is a priority.

You will receive full training to ensure that you are confident with all procedures, policies and software systems.

If you believe you have the skills, experience and availability we are looking for, we would welcome your application.

All applicants will be scored against their answers and shortlisted for interviews, which will take place in person from mid May.

Disclaimer:

Whilst we understand that some applicants may wish to use AI to support their application, please ensure that your answers include genuine experiences, concrete examples and express your personal motivation for the job.

• Occasionally we may need to close a vacancy before the published deadline due to a high number of applications being received, therefore we strongly advise you to submit your application as soon as possible. (All vacancies will be open for at least one week.)

We prioritise applications from current University of Kent redeployees. We will let you know if this post is to be filled by a redeployee as, in this instance, your application will unfortunately not be taken forward.

Applications must be made via the University's online application system; CVs or details sent directly to the department or via email cannot be considered.

The University of Kent values diversity and promotes equality at all levels.

Section

Accommodation

Location

Canterbury

Salary

Please see the advert for the hourly rate

Grade

Grade 3

Post Type

Full Time

Release Date

Monday 28 April 2025

Closing Date

23.59 hours BST on Monday 12 May 2025 (unless otherwise stated*)

Reference

CS-366-25 Keywords : Canterbury jobs
Closed Date : 2025-07-25