Job Description:

Job information Service and Maintenance Administrator from the Company 21 Degrees, this latest Service and Maintenance Administrator job vacancy is located in the city York YO RZ located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Administration field have been opened and published up to the specified time.

Job Responsibility:

At 21° our mission is to empower homeowners, architects, and businesses with the knowledge and technology to harness their own sustainable energy and help safeguard the planet. We believe our built environment should be designed for optimal efficiency, health, and comfort.

Whether our customers need a single product or the ultimate Passivhaus, their system needs to be well thought out and designed correctly. We adopt a full-circle approach to provide better performing buildings from a carbon, cost, and comfort perspective to get you the right outcome. Our specialist products and services include renewables such as solar panels and heat pumps, and energy efficient upgrades such as triple-glazed windows and doors, mechanical ventilation with heat recovery (MVHR) systems, and insulation and airtightness products.

Job purpose:

The Service Administrator is essential in providing administrative support to ensure smooth operation and delivery of the service and maintenance of air source and ground source heat pumps and associated renewable energy systems. The role involves coordinating service appointments, managing customer communications, maintaining accurate service records, and assisting in the efficient running of service operations.

Key responsibilities:

· Manage customer interactions, scheduling service appointments, and ensuring efficient booking management.

· Process online and phone bookings, cancellations, and payments.

· Maintain accurate and up-to-date customer databases and service records.

· Send service reminders and customer communications regarding upcoming appointments, system checks, and maintenance requirements.

· Support field engineers by coordinating dispatch, tracking job completion, and ensuring all necessary documentation is provided.

· Liaise with customers to address enquiries, concerns, and provide timely updates.

· Provide first-line customer support, escalating technical issues to appropriate engineers or technical support teams.

· Assist with the preparation of service reports and documentation to ensure compliance with regulatory and internal guidelines.

· Monitor service performance metrics and customer feedback to support continuous improvement initiatives.

Job Type: TemporaryContract length: 6 months

Pay: £23,000.00-£25,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• Life insurance
• On-site parking
• Private medical insurance
• Sick pay

Schedule:

• Monday to Friday

Work Location: In person

Keywords : York jobs
Closed Date : 2025-11-09