Job Description:

Job information Customer Service Representative (Fraud) from the Company Huntswood Scotland Limited, this latest Customer Service Representative (Fraud) job vacancy is located in the city Glasgow G RX located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Customer field have been opened and published up to the specified time.

Job Responsibility:

JOIN A TRUSTED OUTSOURCER TEAM WITH THE INSIGHT, EXPERTISE AND PACE TO CREATE BETTER OUTCOMES FOR OUR CLIENTS, THEIR CUSTOMERS AND THE COMMUNITIES THEY ARE A PART OF.

Huntswood's people are its most valued asset, and we take their career development very seriously. We are a Business Process Outsourcer otherwise known as a BPO in the industry.Working with Huntswood means that over your career with us you'll experience a greater variety and flexibility compared to working with a single company.Whether you are joining us in a contract position or as a permanent employee, Huntswood commits the same energy and effort into developing your career and skillset!

CUSTOMER SERVICE REPRESENTATIVE (FRAUD)

We are seeking dedicated and empathetic Customer Service Representatives to join our existing team and support customers via inbound calls with the desire to assist as a first point of contact. As a Customer Service Representative, you will be responsible for raising and investigating potentially fraudulent activity or scams cases in a timely and professional manner on behalf of our Banking client's customers, ensuring a high level of customer service.

Start Date: Monday 19th June 2025

Starting Salary: £13,156 per annum£12.85 per hour + performance bonus of up to £1.10 per hour!Plus a loyalty bonus of up to £1,400 (pro rata) for coming to work!

Training: Must be able to work full time for initial 2 weeks of training between Monday-Friday 9am to 5.30pm

Working hours:

• 20 hours per week, 4 days per week
• Monday to Thursday between 9.30am-2.30pm

Where: 12 weeks office based in Glasgow City Centre, then when you have been signed off from training you have option to work from home!

Attendance: No holiday will be permitted during the training period.

Job Responsibilities:

• Investigation: Responsible for investigating, identifying, and resolving customer queries.
• Customer Advocacy: Act as ambassadors for our client, ensuring that customer concerns are addressed promptly and professionally. If we've made a mistake, take ownership of this.
• Resolution Management: Work diligently to resolve concerns, aiming for fair and equitable outcomes for both customers and the company.
• Communication: Maintain clear and effective communication with customers and stakeholders throughout the resolution process.
• Collaboration: Liaise with internal teams, including client support areas, to ensure the best experience for our clients.
• Adaptability: Ability to adapt to changing situations and learn from each complaint to improve processes.

Role Requirements:

• Proven experience in a Customer Service role preferably in a contact centre environment, financial services experience would also be desirable.
• Excellent communication and interpersonal skills.
• Strong negotiation and closing skills.
• Ability to work independently and as part of a team.
• Goal-oriented with a drive to succeed in a competitive environment.
• Familiarity with using computer systems.
• Persistent and resilient attitude towards challenges.
• Adaptability to quickly learn about new products and industries.
• Ability to work under pressure and meet deadlines

Benefits:

• Comprehensive Training with experienced Trainers
• Life assurance - providing coverage at 1x your basic salary in the event of unforeseen circumstances
• Health Cash Plan - helping you claim back the cost of everyday healthcare
• ‘Perks at work' staff discounts - access to our intranet with exclusive discounts from leading retailers such as Apple, M&S, Expedia and many more…
• Loyalty Bonus - Opportunity to earn up to £1,400 (pro rata) per year for your commitment to Huntswood!
• Colleague Recognition Scheme - Become a Huntswood Hero!
• Regular colleague engagement activities where you could earn additional incentive
• Access to an online Well-being centre that has a variety of tools to nurture your overall health
• Free Fruit, Tea, Coffee & Hot Chocolate on site
• Discounted Premium City Centre Parking
• Refer a friend scheme (earn £1000 for each person you refer)
• Mentorship program to grow and develop within the company

In February 2024, Huntswood become part of the ResultsCX organisation. ResultsCX is aleading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms. By partnering with Huntswood, ResultsCX expands its service capabilities in the BFSI (Banking, Financial Services, and Insurance) sector, and strengthens connections with leading energy and water companies in Utilities.

To help you stay safe in your job search Huntswood will onlyask for contact details via email when first contacting you and not any other personal details.

Huntswood, A Results-CX company is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, colour, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

Job Types: Part-time, Permanent

Pay: From £12.85 per hour

Additional pay:

• Loyalty bonus
• Performance bonus

Benefits:

• Casual dress
• Company events
• Employee mentoring programme
• Health & wellbeing programme
• Referral programme
• Work from home

Schedule:

• Every weekend
• Monday to Friday

Application question(s):

• Are you able to commit to working Monday to Thursday between 9.30am-2.30pm?
• Are you able to commit to 2 weeks initial training on a full time basis (Monday to Friday, 37.5 hours per week)?

Experience:

• Contact Centre: 1 year (preferred)
• Financial Services: 1 year (preferred)
• Customer Service: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Reference ID: PT/DSExpected start date: 19/06/2025

Keywords : Glasgow jobs
Closed Date : 2025-08-13