1st Line Engineer Managed Services

Job information 1st Line Engineer Managed Services from the Company ERGOS UK, this latest 1st Line Engineer Managed Services job vacancy is located in the city Crawley RH. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Engineering field have been opened and published up to the specified time.

Job Description :

Job Description: Managed Services 1st Line Engineer (MSP)

Location: Crawley Office

Reporting to: Compliance and Managed Services Manager

Position Overview:

We are seeking a dedicated and skilled Managed Services 1st Line Engineer to join our team at ERGOS. This role is pivotal in ensuring the smooth operation and maintenance of our clients’ IT infrastructure. The ideal candidate will have a strong background in managed services, with hands-on experience in various IT support tasks and projects.

Key Responsibilities:

• Creation of New User Accounts: Set up and manage user accounts, ensuring proper access and security protocols.
• Laptop and Desktop Builds: Assemble and configure laptops and desktops to meet client specifications and requirements.
• RMM Maintenance: Perform Remote Monitoring and Management (RMM) tasks to ensure systems are running optimally.
• Patching: Apply patches and updates to software and systems to maintain security and functionality.
• Small Projects: Execute small-scale projects, including router and WiFi access configuration.
• Technical Support: Provide first-line technical support to clients, troubleshooting and resolving issues promptly.
• Daily System Checks: Check systems with Bright Gauge or other processes yet to be defined.
• Remediate Issues: After training, remediate any issues found or escalate to MS Admin or Manager.
• Dev Testing: Assist MS to develop automations and perform testing.
• Maintain Test Laptops: Rebuild/Image as needed.
• On-Boarding: Set up new laptops from OOB, install agents, and ensure all apps are installed correctly by RMM.
• Delivery: Take new laptops to site, set up on users’ desks, and finish any remedial tasks.
• Training: Complete the N-Able University and Liongard Academy courses.
• Documentation: Document on-boarding for each customer as and when the full automated process is implemented.
• Ad-hoc Tasks: Perform tasks as required for the MS team.
• Maintain Automation Request List: Document automation requests to assist with tickets for the MS team.

Additional Responsibilities:

• Must have a UK driving license.
• Responsible for keeping the build room tidy.
• Responsible for maintaining the meeting room and VLOGing equipment in good working order.
• Managing client access portals and systems.
• Must have an interest in scripting.
• The role requires traveling to and working at client sites.

Desired Experience:

• Previous MSP Experience: Proven experience working in a Managed Service Provider (MSP) environment.
• Technical Knowledge: Familiarity with N-able, ConnectWise, and Sentinel One.
• Problem-Solving Skills: Strong analytical and problem-solving abilities.
• Communication Skills: Excellent verbal and written communication skills.
• Team Player: Ability to work collaboratively within a team and independently when required.

Benefits:

• Competitive salary and benefits package.
• Opportunity for professional growth and development.

All employees will be required to complete a customer NDA, Confidentiality and Privacy Agreement, and GDPR acknowledgement before their start date.

All employees will be subject to a Verifile referencing process which will include a full DBS & 5-year employment/education check. Any offer of employment will remain conditional until satisfactory referencing is complete.

Job Type: Full-time

Pay: £20,000.00-£29,950.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Crawley RH10: reliably commute or plan to relocate before starting work (required)

Work Location: In person