Job Description:

Job information Shift Lead (Aether Private Terminal) from the Company Manchester Airport, this latest Shift Lead (Aether Private Terminal) job vacancy is located in the city Manchester located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Shift field have been opened and published up to the specified time.

Job Responsibility:

Date: 6 Jun 2024

Location: Manchester Airport, GB

Company: MAG

Summary• Shift Lead (Aether Private Terminal)

• Based at Manchester Airport
• Permanent Contract - Full Time
• £35,975.66 per annum (plus shift allowance)

Why MAG? Recruiting now for our exclusive new private terminal Aether (previously known as PremiAir) at Manchester Airport. Positioned in a contemporary, self-contained, private space, completely away from the main airport terminal, Aether elevates every sense of the airport journey, even the functional, including check-in, security and private parking. Designed with meticulous attention to detail, Aether boasts a curated menu, panoramic runway views, and dedicated staff attending to guests' needs. Aether is MAG's most premium guest journey. You will be an integral part of delivering a seamless, effortless, and elevated 5* travel experience. This is a once in a career opportunity to be part of the launch journey and bring the Aether brand to life! The role: The role of Shift Lead (Operations) is multiskilled and varied. You will lead the Aether Duty Team (Operations) whilst interacting with our guests from kerb to gate and gate to kerb, including check-in, baggage, security, and chauffeuring duties, collaborating with stakeholders such as control authorities, to maintain a safe and secure environment for guests, colleagues, and the public. Duties include:

• Manage the day-to-day Aether Security operation, ensuring the compliant and efficient movement of guests and baggage through the security access points and to and from aircraft in adherence with security and operating protocols.
• Manage resource to ensure an effective, efficient and compliant operation that meets all the conflicting needs of the business. Ensure that the short-term resource plan satisfies service and compliance requirements.
• Delivering exceptional customer service at every touchpoint. You will play a pivotal role in the delivery of the Aether customer service standards, supporting the Aether operation to deliver Manchester Airport's most premium customer journey.
• Responsible for opening and closing Aether terminal and facilities.
• Undertake equipment checks and testing of operational areas and write duty logs and notices with agreed protocols.
• Respond to security breaches, incidents and emergencies, taking any necessary corrective action and following agreed reporting lines.
• Monitor compliance standards of Aether Hosts & Supervisors by way of compliance audits.
• Manage and maintain the Company's statutory responsibilities, such as Health & Safety requirements and Risk Assessments.
• Consistently apply MAG's policies and procedures, maintaining stable and positive employee relations.
• Ensure you and the Duty Team remain compliant with all legislated elements of your role
• Assist with the recruitment, selection and training of Aether colleagues and ensure they receive comprehensive, ongoing training and development to enable them to undertake their duties and responsibilities in a professional manner to the standards required by the Company.
• Act as first line representative of Aether management in the absence of the General Manager
• Carry out ad-hoc projects relating to Aether as directed.

You may also be required to carry out some of the duties of your Team (where required). A full job description is available on request and will be issued prior to interview. Roster Mix of early and late shifts - earliest start time from 3:30am with latest shifts finishing at 10:30pm. What will make you successful in the role? No previous security knowledge required as full training will be provided together with on-the-job coaching, however you do need:

• Excellent leadership and people management skills
• Experience of leading and managing a team in a legislated service delivery environment
• First class customer service skills - able to demonstrate experience of building effective, lasting professional relationships with customers.
• Excellent resource utilisation, able to anticipate problems and the needs of the customer and react quickly to any demands on the service.
• Excellent communication skills able to give clear, constructive feedback, develop two-way communications and deliver difficult messages in a sensitive and a tactful way both to individuals and teams.
• Excellent observation skills with an attention to detail that ensures all security protocols and regulations are adhered to.
• Investigatory and report writing skills
• Hold a clean & valid UK Driving Licence
• Have colour perfect vision
• IT Literate in basic business software packages
• Have resided continually in the UK for the last 3 years to be able to obtain Counter Terrorism Clearance

Benefits: As a MAG employee you will have access to some great benefits including;

• Free on-site parking whilst on duty
• Access to our reward portal with discounts and savings
• 24hour employee Assistance Programme
• On-site discounts
• MAG Pension scheme which doubles your contribution
• Discounts on tram and train travel to work
• Discounts on MAG products such as Escape Lounges and holiday parking at our Airports
• Fantastic career development opportunities
• Full uniform provided in training
• 4 weeks free public transport once employed

How do I apply? Please submit your up-to-date CV and complete the online application form. Equal Opportunities & Reasonable Adjustments At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds. We're also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups. As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process. You can contact the team by emailing HR.Recruitment@MAGAirports.com Our Colleague Resource Groups include: Women's Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity

Keywords : Manchester jobs

Closed Date : 2024-12-18