Job Description:

Job information Customer After Care Coordinator (New Homes) from the Company Midland Heart, this latest Customer After Care Coordinator (New Homes) job vacancy is located in the city Birmingham located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Customer field have been opened and published up to the specified time.

Job Responsibility:

The Role

As a leading Housing Organisation committed to developing and delivering high-quality new homes, we're looking for a Customer Aftercare Coordinator to join our Development team, where you'll provide the very best aftercare service to our tenants in their newly built home.

As a Customer Aftercare Coordinator, you'll deliver a customer-centric and effective defects service by:

• Coordinating customer contact received via the Defects inbox - triaging and prioritising defects.
• Offering proactive solutions to our tenants on common new build issues.
• Supporting tenants through the defects process by inspecting properties, taking measurements and producing images.
• Ensuring Contractor repair call outs are organised and completed within agreed timescales.
• Managing dissatisfied customers respectfully, sometimes in their own home.
• Champion the delivery of high-quality homes and customer aftercare by identifying opportunities to improve customer satisfaction.

In this role you can expect to be working from our Birmingham, Bath Row office 2-3 days per week, with the remainder of your time spent undertaking inspections of new homes across the Midlands region. Due to the nature of the role, candidates must hold a valid driving license and access to a vehicle for business use to be considered.

This is a brilliant opportunity offering you the autonomy to deliver a best-in-class defects service to our tenants, you'll be well placed to influence the service offered to our tenants and improve customer satisfaction. You'll also be part of a well-respected Development team, where you'll have access to ongoing professional development through a range of learning and development opportunities.

Our ideal candidate? We're seeking a technically qualified individual who understands customer needs and is able work to their own initiative with minimum supervision. You'll also have the following skills and experience:

• You'll have demonstrable experience of identifying and resolving construction defects in the Property or Housing sector; OR
• You'll hold a recognised qualification in a Construction related discipline such as HNC or equivalent; AND experience of working in a front facing customer environment.
• You'll have strong communication skills with the ability to build relationships and manage stakeholders, including Third Parties/Contractors, effectively.
• You'll have excellent organisation and time management skills with the ability to deliver multiple tasks to tight deadlines.

Who are Midland Heart? We're a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.

Interested? Click on "Candidate Information" below for a full Role Profile. Applying is easy - simply register on our candidate portal uploading a CV and Covering Letter, which show us that you have what it takes to make a success of the role.

The closing date for this role is midnight Thursday 20th June 2024. Based on the volume of applications received, we reserve the right to close the application process prior to the closing date.

We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

Keywords : Birmingham jobs

Closed Date : 2024-12-18