Job Description:

Job information Reservations Consultant from the Company Grantley Hall, this latest Reservations Consultant job vacancy is located in the city Ripon located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Reservations field have been opened and published up to the specified time.

Job Responsibility:

Reservations Consultant

Full Time

£24,500 per annum plus monthly tronc, typically £2,400 annually

40 hours

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants and five sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar

Key Responsibilities

We are currently looking for an exceptional individual to join our Reservations team at Grantley Hall as a Reservations Consultant. You will be the first point of contact for all guests and new enquiries which makes it essential that you are promoting great customer service.

If you have previously worked in a Sales environment but felt that the KPIs and sales targets weren't what drove you to succeed but you thrived for delivering a high level of service then please read on, this role would be suitable for you!

40-hour contract (Working 5 days out of 7) and will include weekends. Previous knowledge of Opera and Sevenrooms is preferable but full training will be provided. If you have hotel experience that would be fantastic.

• Handle new and existing incoming room, restaurant, and spa booking enquiries, ensuring each call is answered promptly and professionally
• Gain a solid understanding of Grantley Hall and what we offer to guests in terms of a key selling points
• Coordinate guest stays, offering additional services and packages, noting guest requests and building profile preferences
• Provide a consistently excellent level of guest service in accordance to Grantley Hall values, ensuring that all guests receive an outstanding experience when booking their stay and occasion at the hotel
• Demonstrate strong sales skills with the ability to convert enquiries into sales whilst upselling additional facilities and items

About You

• The successful individual will be confident, self-motivated with the ability to build rapport with guests on all levels
• Have strong attention to detail and being great at multitasking
• Exposure to a 4 or 5 star environment in the hospitality industry would be advantageous
• Flexible approach to working hours as there will be some weekend work and early/late shifts required to ensure office opening times are covered

Benefits

Grantley Hall offers a wide range of benefits and opportunities for all employees:

• A monthly service charge - typically £2,400 annually
• 31 days holiday increasing to 33 days with length of service
• Access to earnings before payday (Wagestream)
• Free parking
• Complimentary meals when on duty
• Discounted modern and spacious live-in accommodation
• Celebrating success! Company parties, winter award ceremonies an

Keywords : Ripon jobs

Closed Date : 2024-12-18