Job Description:

Job information Property Services Scheduler from the Company The Riverside Group, this latest Property Services Scheduler job vacancy is located in the city London located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Property field have been opened and published up to the specified time.

Job Responsibility:

Job Title: Property Services Scheduler

Contract Type: Permanent

Salary: £29,365 - £32,455 per annum

Working Hours: 35 per week

Working Pattern: Monday to Friday

Location: Arlington, London - Hybrid

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Property Services Scheduler

The role plays a crucial role in coordinating and managing the scheduling of repairs, processing variations, communicating with customers and ensuring timely completion of tasks related to damp and mould remediation. The role involves liaising with various stakeholders including customers, operational teams, surveyors and contractors to facilitate efficient service delivery and maintain accurate documentation of all activities.

About you

We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly. The successful candidate will have proven experience in a scheduling or coordination role, preferably in a construction, maintenance or property management environment. Strong organisational and multitasking abilities, with the capacity to manage multiple priorities and deadlines effectively.

Why Riverside?

One Housing is part of Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Role Profile

1 . Order Management:

• Raise orders for damp and mould repairs based on customer requests and surveyor recommendations.
• Process and approve variations to orders as required, ensuring adherence to company policies and procedures.

2. Scheduling and Coordination:

• Schedule repairs and appointments with customers, taking into account availability of operational teams, surveyors, and contractors.
• Assign works to appropriate personnel based on skills, availability, and location.
• Reschedule any unsuccessful repairs or access requirements promptly, ensuring minimal disruption to customers.

3. Programme Management:

• Maintain a planned programme of reviews and follow-ups on ongoing jobs to track progress and ensure timely completion.
• Monitor and manage job statuses to ensure adherence to set time frames and parameters.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with customers and internal/external stakeholders.

4. Communication and Customer Service:

• Communicate with customers to book appointments, provide updates on repair schedules, and address any concerns or queries.
• Provide clear instructions and information to operational teams, surveyors, and contractors to facilitate smooth service delivery.

5. Documentation and Record-Keeping:

• Maintain accurate and concise records, reports, photographs, and communication logs related to job orders, repairs, complaints, and responses.
Ensure tracking systems are kept up-to-date at all times to provide visibility into job progress and performance metrics.

Person specification

Knowledge, Skills and Experience

Essential

• Proven experience in a scheduling or coordination role, preferably in a construction, maintenance, or property management environment.
• Strong organisational and multitasking abilities, with the capacity to manage multiple priorities and deadlines effectively.
• Proficiency in using scheduling software, databases, and Microsoft Office Suite.
• Attention to detail and accuracy in documentation and record-keeping.
• Problem-solving skills and the ability to resolve issues and conflicts efficiently.
• Knowledge of health and safety regulations and compliance standards relevant to repair and maintenance works is advantageous

Keywords : London jobs

Closed Date : 2024-12-18