Job Description:

Job information Administrative and Clerical Officer (SPA) BEX from the Company Oxleas NHS Foundation Trust, this latest Administrative and Clerical Officer (SPA) BEX job vacancy is located in the city Sidcup located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Administrative field have been opened and published up to the specified time.

Job Responsibility:

To be the first point of contact for service users via Generic Mail and Call centre. To be part of the administrative service to the SCS and CAMHS including management of referrals and booking appointments together with related administration. To follow up DNAs, outstanding review appointments and unanswered 14 day letters. Successful candidates will demonstrate: Sound knowledge of Patient database system such as RIO, PIMMS Microsoft Office Good communication and Telephone skills Ability to cope under pressure Ability to communicate effectively both orally and in writing Ability to work without direct supervision using own initiative, ensuring productivity is high and targets are met in line with service objectives Good time management skills and reliability Ability to organise and prioritise workload effectively Ability to work effectively as part of a team Ability to empathise and deal tactfully with families, service users and colleagues Sound understanding of confidentiality and its relation to health care delivery Ability to work flexibly and be responsible to changing demands and frequent interruptions To record contacts and actions on RIO according to local policies. To process discharged files ensuring accurate inputting of information to the required electronic record systems to facilitate efficient retrieval of files and following Trust policy. To assist bank or administration support staff in undertaking duties within the team as directed by Admin Team Lead. To support staff in learning office and reception processes and protocols. To assist with the caseload administration for SCS clinicians and therapists in the community. To prepare information for example, client reports, letters, hard copy records/reports for clinics, in line with local policies and procedures. To assist in processing Data Protection and Subject Access enquiries, e.g. photocopying files, at the request of the Admin Team Lead and task co-ordinator, to ensure that all necessary information is provided in an efficient and timely manner. To collate, photocopy and distribute reports and other relevant information to parents and professionals, for example, education staff, G.P.s, internal/external agencies following local policies and procedures, ensuring that the appropriate parental consent has been received. To despatch outgoing correspondence via post room, email or DOCMAN as appropriate. To maintain log of specialist clinical equipment, logging issue and return and tracking and actioning schedule of maintenance and testing of the equipment as appropriate to the location. To maintain a log of equipment held by SPA and loaned to service teams e.g. projectors. To issue and record on RIO any non returnable equipment and supplies to service users as approved by SCS therapists/clinicians e.g. hearing aid batteries. To participate in the organisation and coordination of study days or training (including collating request forms). To gather data as requested, for example, activity data and statistics, providing punctual and accurate information following departmental and local trust guidelines as required on a weekly, monthly and quarterly basis. To attend courses and statutory training as identified through supervision and PDR. To pursue personal development of skills and knowledge necessary for the effective performance and development of the role. To work as part of a team and to undertake office or reception duties in the absence of other members of the admin team. To book venues for meetings and organise refreshments as requested. To take/type minutes of team meetings and distribute information to team members as requested. To undertake copy typing and formatting duties to include reports containing terminology relating to therapies, letters, memos and service documents and PPDRs as required. To distribute reports, letters, memos, payslips and service documents as required. To request and fulfil stationery orders for supplies for SPA and SCS staff business use. To photocopy, send faxes and laminate materials. To maintain a supply of handouts and leaflets issued to service users e.g. audiogram forms, dietitian pre-assessment food diaries, parental consent forms, service questionnaires, maps, follow up appointment cards, complement slips and all services leaflets. To manage own workload, time management and transport needs in line with Trust, departmental and line manager guidelines and demonstrates an ability to prioritise tasks. To handle complaints (if first point of contact) in line with local policies and procedures and to escalate appropriately if they cannot be resolved at first point of contact. To support the Admin Team Lead to maintain records of sickness absence (e.g. recording absence notifications in spreadsheet and emailing appropriate line manager/supervisor).

Keywords : Sidcup jobs

Closed Date : 2024-12-18