Job Description:

Job information Service Desk Lead from the Company HCLTech, this latest Service Desk Lead job vacancy is located in the city Watford located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree . Job Vacancies in this Service field have been opened and published up to the specified time.

Job Responsibility:

HCL

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

HCLTech is a globally recognized leader in the Tech and IT industry, but we've never forgotten the startup mindset that got us here. We've always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea's single spark.

It's that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that's what drives you to be better, be more and ultimately, be more fulfilled.

Note: Candidates must be eligible to work in UK

Fluent level in English.

JD:

Role definition:

Service Desk Lead

Develop and execute activities related to end-to-end project management, including project plans and estimates, scoping and requirements through implementation and deployment. Proactively monitor, manage and report on execution of deliverables. Excellent knowledge of ITIL process and thorough understanding of ITSM tools and process.

Essential Duties and Responsibilities

· Provide inspired leadership for the organization.

· Make important policy, planning, and strategy decisions.

· Develop, implement and review operational policies and procedures.

· Assist HR with recruiting when necessary.

· Help promote a company culture that encourages top performance and high morale.

· Oversee budgeting, reporting, planning, and auditing.

· Work with senior stakeholders.

· Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.

· Work with the board of directors to determine values and mission, and plan for short and long-term goals.

· Identify and address problems and opportunities for the company.

· Build alliances and partnerships with other organizations.

· Support worker communication with the management team

· Service support governance, Reporting and client interfacing experience

Skills and Abilities

· Experience in management, operations, and leadership.

· Understanding of general finance and budgeting, including profit and loss, balance sheet and cash-flow management.

· Ability to build consensus and relationships among managers, partners, and employees.

· Excellent communication skills.

· Solid understanding of financial management.

Education / Expertise

· Bachelor's degree in operations management or related field.

· 10+ years of IT work experience including 5-years of experience managing a team in a 24hr/7day operations in large multi-platform environment.

· ITIL V3/V3 certified.

· Preferred to have Agile, 6 sigma certification.

What we offer:

• Competitive salary and performance bonuses
• Opportunity for career progression
• Young and vibrant team environment
• Social benefits package
• Professional on-boarding and on-going trainings
• Are you willing to build up your career with us? - We'll be happy to receive your resume in English!
• *Your personal data is secure with us.
• ** Only candidates selected for interview will be contacted

Benefits

• A supportive, diverse and global team with a brilliant culture.
• Competitive compensation and benefits that includes up to 20 days' vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
• Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
• Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks - Engagement Champion to name a few.

To know more about us visit - www.hcltech.com

Job Type: Full-time

Benefits:

• Company pension
• On-site parking
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (required)

Experience:

• Technical support: 5 years (required)
• Customer service: 5 years (required)

Keywords : Watford jobs

Closed Date : 2025-03-02