Service Desk Consultant (London)

Job information Service Desk Consultant (London) from the Company Fitch Group, this latest Service Desk Consultant (London) job vacancy is located in the city London. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Customer field have been opened and published up to the specified time.

Job Description :

Service Desk Consultant (London)

Requisition ID: 46636 Business Unit: Fitch Group Category: Information Technology Location: London, GB Date Posted: May 22 Service Desk ConsultantFitch Group is currently seeking a Service Desk Consulant based out of our London office (contractor role). The Fitch Group Service Desk is a fast paced, diverse and exciting team that provides IT support to over 5,500 Fitch Group users globally. What We Offer:

• Exceptional chance to grow and thrive through opportunities uncommon in scale and scope.
• High-achieving diversified team.
• Excellent exposure to the latest technology.

We’ll Count on You To:

• Provide high quality support by answering calls and tickets directed to the Global Service Desk
• Respond to and resolve requests withing the specified time frame as logged in the ticketing system
• Work with co-workers to increase knowledge across the Global Service Desk team
• Develop own technical knowledge to improve ability to resolve requests
• Ensure users are kept sufficiently informed of progress throughout the lifetime of their calls through regular calls/emails
• To have a strong eye for detail and an ability to follow procedures

What You Need to Have:

• Experience supporting Microsoft products such as Windows 10 and Office 2019/365
• Experience with supporting laptops/MFD and video conferencing equipment
• At least 2 years experience in a fast paced Service Desk environment
• Excellent communication skills, both verbal and written

What Would Make You Stand Out:

• Experience with Windows 11
• Experience Mac IOS
• Experience supporting VIP users

This is a 6 months FTC role, on-site in London, 5 days per week. #LI-Group #LI-AT