Job Description:

Job information Customer Interaction Analyst from the Company Aldi, this latest Customer Interaction Analyst job vacancy is located in the city Atherstone located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Customer field have been opened and published up to the specified time.

Job Responsibility:

With so much going on, it's a great time to join our Customer Interaction team.

As a Customer Interaction Analyst, you will use your experience to deep dive into data and processes, providing valuable insights to support the delivery of strategic projects and boost our customers' experiences with Aldi.

You'll need to keep calm under pressure, have a passion for analysing complex information, and have excellent communication and organisational skills. In true Aldi style, you'll have plenty of freedom to use your initiative and drive change in order to make the department even more efficient.

We do things our own way at Aldi. But whatever we're doing, we must be getting it right. With a wave of impressive sales figures behind us, we're opening new stores at lightning speed. And to keep on top of that wave, our customer interaction teams have to do something pretty special to keep our customers coming back for more.

Your main goal is to keep your team motivated and driven with your positive, can-do attitude. Under your guidance, your team will always go that little bit further for customers. They'll treat every query with patience and understanding, find a solution and leave customers with the very best impression of Aldi.

As Team Leader roles go, you'll find a great deal of freedom to do what it takes to keep customers coming back to our stores. You'll recommend any changes to the way we do things and escalate any complaints that regularly occur. You'll also act as a valuable link between our customers and the rest of Aldi, feeding key information back through the business that will help us improve our offering even more.

If you're always striving to improve and want to join a really important part of the business, apply to join #TeamAldi today!

Your New Role

• Lead from the front and deliver exceptional customer service
• Ensure the team provides an excellent service to the customer
• Be a passionate leader of people and wants to be part of a high performing team
• To drive customer satisfaction through the effective management of staff ensuring KPI's are met
• Conduct regular one to ones and team meetings
• Support and work with new initiatives to improve the customer experience
• Monitor real time performance, to ensure that agreed service level targets are met internally and through our outsourcers
• Driving KPI performance through effective coaching and development methodology within a customer focus
• Develop and maintain effective working relationships will all internal / external stakeholders
• Propose and deliver projects on time, within scope and within budget
• Support and work with new initiatives to improve the customer experience across multiple channels
• Is available for work when requested, including evenings and weekends as required by the business

• Travelling may be required

About You

• The successful candidate will have a strong ability to handle objections
• Experience within a Contact Centre, leading and managing a team, with a clear focus on the customer
• Strong communication and interpersonal skills
• Ability to work independently
• Result-orientated
• Problem solving
• Proficient in Microsoft Word/Outlook/Excel
• Attention to detail
• Relationship building
• Process improvements
• Deliver operational efficiencies
• Providing excellent customer service
• Use of multiple in-house IT systems
• Complaint handling and resolution
• To ensure first class customer experience in all interactions

What You Get In Return

• Salary starting £46,345 rising to £50,870
• Monday to Friday, 8:00am to 4:30pm, with the opportunity of 2 days a week remote working (On call required periodically)
• 5 weeks' annual leave plus Bank Holidays
• In office flexi-time
• Full training provided
• Pension scheme
• Private employee medical insurance after 4 years
• Company sick pay scheme
• Company maternity and adoption pay after 1 year and paternity leave pay after 2 years
• Long service rewards
• Access to MyBenefits, where you can find a wide range of benefits, including our bike to work scheme, shopping and cinema discounts, health cash plan, a FREE will, travel and discounted gym memberships, as well as a host of benefits to support your financial and wellbeing needs
• Access to a free,24/7, confidential virtual GP service for all Aldi Colleagues and their children (under the age of 16)

• Please be advised candidates are required to live within 90 minutes of the main office location for this role

Aldi is an equal opportunities employer. We're committed to maintaining a diverse and inclusive workforce and are dedicated to promoting a culture of inclusion, providing an environment in which collaboration, respect and fairness are essential. We value diversity and are dedicated to treating all of our colleagues and prospective colleagues fairly and with respect.

If you're ready to join a forward thinking business with a focus on your development as well as the business', apply today!

Keywords : Atherstone jobs

Closed Date : 2024-12-20